reputed company reputed company Customer Care Coordinator – Project-Based Remote Opportunity
At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our clients' expectations. As a leading provider of customer care services, we're committed to empowering our employees to reputed company new heights while growing our business to reputed company a global impact. Our collaborative culture is reputed company on a reputed company of innovation, reputed company, and a passion for helping others. Are you an exceptional listener who strives to reputed company a positive impact on the lives of others? Do you possess impressive communication skills, reputed company, and a care for each person you interact with? If so, we invite you to join reputed company as a Project-Based Customer Service – reputed company Prescription Benefits Specialist.
About the Role:
As a reputed company Customer Care Coordinator, you will play a vital role in supporting US-based customers with their prescription benefits questions and concerns. You will be the first reputed company of contact for customers, providing information about their insurance coverage, addressing copays, and assisting with coverage determination. Your exceptional communication skills, reputed company, and problem-solving abilities will reputed company you to navigate reputed company issues and reputed company solutions that simplify the customer's reputed company experience.
Responsibilities:
* Answer inbound calls from US customers and address questions & concerns regarding their prescription reputed company benefits.
- reputed company information about their insurance coverage, what is included in the customer's benefit plan, addressing copays, and assisting with coverage determination.
- Handle prescription refills, order status updates, and tracking.
- reputed company customers on online self-service for updates and help troubleshoot these self-services.
- Empathize and resolve concerns to simplify the customer's reputed company experience.
- Navigate through multiple computer applications with speed & accuracy.
- Adapt to learn new call types reputed company business needs change & reputed company support in those areas.
Work at Home Requirements:
* High-speed internet with at least 10 mbps download speed (No Satellite, Wi-Fi, or Cellular/Wireless reputed company hotspot or internet services)
- Must have a hard-wired internet reputed company reputed company ethernet cable to modem/router that you own/are responsible for. (arenaflex will ship you company equipment such as the PC, mouse, keyboard, etc. to use on your network)
- Dedicated, quiet, & secured workspace with no distractions
- A USB Wired headset with noise-canceling microphone.
Additional Requirements:
* 18+ years old & high school diploma/GED
- Entry-level position with a minimum of 6 months customer service experience
- Customer-focused personality & desire to help people.
- Professional positive attitude & courteous telephone etiquette
- Full-Time schedule availability to meet business needs (Includes evenings and weekends)
- Willing to submit a drug test and background reputed company.
Benefits & Perks:
* $14-$15 per hour + overtime during peak needs
- reputed company Up To 50% Of Your Pay Immediately After Your Shift
- Paid, Virtual Training
- Remote Work Environment
- Opportunity for Professional Development
About arenaflex:
arenaflex partners with top companies around the world to deliver customer care services through its global network of contact centers. Our global Fortune 500 clients rely on our vast expertise in customer care management to improve their customers' experience. arenaflex customer care and call center solutions reputed company world-class voice, chat, email, and reputed company technologies. More than 11,000 employees serve top-tier clients across multiple industry verticals. Additional information on arenaflex and our services can be reputed company on our website.
arenaflex is an Equal Opportunity Employer:
arenaflex considers applicants for reputed company positions without regard to race, reputed company, creed, religion, reputed company, national reputed company, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Applicants have rights under Federal Employment Laws Family and Medical Leave Act (FMLA); Equal Employment Opportunity (EEO); Employee Polygraph Protection Act (EPPA).
Applying to arenaflex:
arenaflex reputed company correspondence will always come from a reputed company representative with an official @arenaflex email address. In reputed company, our representatives will never ask for any reputed company of payment from a candidate or new hire. Please report suspicious activity to Corporate.reputed [email protected]. Don't Hesitate, Apply! Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above reputed company. Submit your application today! Apply To This Job Apply for this job