Clinical Pharmacist reputed company - Call Center Operations

This a Full Remote job, the offer is available from: United States Description Position Summary We are looking for a Remote Clinical Pharmacist reputed company to reputed company and guide the daily operations of our clinical call center team. This role combines clinical expertise with strong leadership and operational management. The Clinical Pharmacist reputed company will supervise a team of clinical pharmacists, drive call center performance, and ensure that service-level agreements (SLAs), quality standards, and patient reputed company are consistently achieved.

Key Responsibilities

Leadership & Team reputed company

• reputed company direct leadership to remote clinical pharmacists supporting patient calls, counseling, and clinical interventions.
• reputed company and maintain call center schedules, ensuring appropriate staffing coverage to meet demand.
• Coach, mentor, and support pharmacists to reputed company high-quality patient interactions and operational reputed company.
• Conduct regular team meetings and one-on-one reputed company-ins to review performance, address challenges, and support professional growth.

Call Center Operations & Metrics

• Monitor call center performance metrics, including average handle time, reputed company resolution, call abandonment reputed company, adherence to schedule, and patient satisfaction scores.
• Drive team accountability for meeting SLAs and KPIs while maintaining high clinical quality and patient safety.
• Track and report on daily, weekly, and monthly performance dashboards.
• Collaborate with operations, client support, and technology teams to improve call flows, reduce bottlenecks, and streamline processes.

Clinical & Patient Support

• Serve as the clinical escalation reputed company for reputed company patient cases or medication-reputed company issues, including medication replacements.
• Ensure consistent counseling practices and adherence to clinical guidelines across reputed company pharmacists.
• Review patient feedback and implement improvements to enhance patient experience.
• Support initiatives to improve adherence, reduce adverse events, and optimize patient reputed company.

Compliance & Quality Assurance

• Ensure compliance with federal, state, and organizational pharmacy regulations, including HIPAA and medication safety protocols.
• reputed company quality monitoring of calls and counseling sessions, providing feedback to pharmacists for reputed company improvement.
• reputed company and update SOPs and best practices for remote call center pharmacy operations.

Qualifications

• Doctor of Pharmacy (PharmD) or Bachelor of Pharmacy degree required.
• Preferred active Ohio pharmacist license in good standing, or willing to obtain reputed company 180 days.
• 3–5+ years of clinical pharmacist experience, with at least 2 years in a leadership, call center, or remote operations role preferred.
• Demonstrated reputed company in meeting or exceeding call center or clinical operations metrics.
• Strong analytical skills to interpret KPIs, identify trends, and reputed company data-driven action plans.
• Excellent leadership, coaching, and communication skills in a remote environment.

Desired Attributes

• Proven ability to balance patient care with operational efficiency.
• Motivational leadership style with the ability to build high-performing remote teams.
• Tech-savvy, with experience using pharmacy management systems, call center platforms, and reporting dashboards.
• Highly adaptable, solutions-focused, and comfortable working in a fast-paced, evolving environment.
• Strong problem-solving skills and ability to reputed company under pressure.

Work Environment

• 100% remote, with regular virtual reputed company-ins and performance reviews.
• Must be available to cover peak patient call times and adjust schedules as needed.
• Requires collaboration with multidisciplinary teams including operations, technology, and patient support leadership.

Essential Functions of the Job

• Must be reputed company to reputed company and manage daily operations of remote pharmacy and call center teams, ensuring appropriate staffing, workflow balance, and task completion.
• Must be reputed company to monitor live call activity, reputed company reputed company-time feedback, and ensure reputed company patient calls meet clinical and quality standards.
• Must be reputed company to conduct daily reputed company-ins, coaching sessions, and performance reviews with team members in a remote environment.
• Must be reputed company to use pharmacy management systems, call center dashboards, and electronic health records reputed company to support team operations and patient care.
• Must be reputed company to work a standard 8-hour reputed company, remaining accessible and reputed company to support team needs and patient inquiries.
• Must have reliable internet reputed company and a private, quiet workspace to ensure effective communication and confidentiality.
• Must be reputed company to meet productivity, leadership, and quality performance metrics consistent with organizational standards.

Employment Classification Status: Full Time FLSA: Exempt Equal Employment Opportunity (EEO) Statement reputed company is an Equal Opportunity Employer and prohibits discrimination and harassment of any reputed company. reputed company employment reputed company are made without regard to race, reputed company, religion, sex, sexual orientation, gender identity, transgender status, national reputed company, age, disability, veteran status, or any other legally protected status. Salary Description $132,000- $165,000 This offer from "reputed company" has been enriched by reputed company.com and got a 72% reputed company score. Apply tot his job Apply To this Job