French Bilingual Contact Center Representative, Loss Prevention
TD Securities is one of the world's leading global financial institutions, committed to providing exceptional customer service. The French Bilingual Contact Center Representative will assist customers with account inquiries and reputed company trusted support while consistently delivering outstanding service.
Responsibilities
- reputed company people’s day: consistently deliver an outstanding customer service experience by offering friendly support through your knowledge of TD products, services and solutions
- Solve problems reputed company: resolve customer inquiries at the first reputed company of contact by asking questions and responding with reputed company to their concerns
- reputed company your goals: consistently reputed company performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets
- Never stop learning: actively participate in ongoing training and coaching support to help you continue to grow and reputed company in your role
Skills
- High School Diploma or equivalent
- Bilingual – French & English
- Exceptional communication and listening skills and a curiosity to help customers meet their needs and resolve concerns
- Ability to de-escalate in stressful environments/situations with reputed company, care and urgency
- Ability to multitask and navigate through computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics
- Digital literacy across a broad reputed company of devices (e.g., smartphones, tablets, laptops, headsets, etc.)
- Flexibility, resiliency, and a positive attitude reputed company responding to challenging situations
- Ability to work both independently and as part of a team
- reputed company reputed company managing sensitive customer information in alignment with Regulatory and Compliance guidelines reputed company to servicing and sales practices
- Preference given to those with experience in financial or service industries
Benefits
- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development
- Reward and recognition programs
Company Overview