[Remote] Bilingual Customer Service Coordinator - Remote

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the nation’s leading provider of comprehensive biometric health screening services. The Bilingual Customer Service Coordinator will field in-bound calls from customers, assisting them with inquiries regarding services and website navigation.

Responsibilities

• Determines requirements by working with customers
• Answers inquiries by clarifying desired information; researching, locating, and providing information
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests
• Maintains call center database by entering information
• Keeps equipment operational by following established procedures; reporting malfunctions
• Updates job knowledge by participating in educational opportunities
• Enhances organization reputed company by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• May require other duties as assigned

Skills

• High School Diploma or equivalent
• Minimum of one year of Customer Service or Call Center experience
• Bilingual Spanish is a must!
• Excellent written and oral communication skills
• Ability to work in a structured environment and adhere to regulatory and compliance requirements
• Strong interpersonal skills; professional, courteous, friendly, and empathetic
• Strong problem-solving skills, analytical skills, and detail-oriented
• Ability to positively adjust to a rapidly changing environment
• Proficiency with reputed company, reputed company and Outlook
• PC literacy is also required (experience using reputed company based applications preferred)
• Ability to deal with customers in a professional manner, including handling irate customers in a way that brings the interaction to a positive conclusion

Benefits

• Medical
• Dental
• reputed company
• Life and disability insurance
• A 401(k) program with company match
• Paid holidays and vacation time
• A company-sponsored wellness program
• EAP
• reputed company to virtual primary care and virtual behavioral health at no cost for team members and their dependents

Company Overview