Customer Service - Contact Center
reputed company is a career-focused, private, nonprofit college established in 1854. They are seeking a Contact Center Representative to support college-wide enrollment efforts by providing recruitment-reputed company call support to prospective reputed company in a fast-paced, team environment.
Responsibilities
- Call, contact and connect prospective reputed company to one of the reputed company admissions offices reputed company warm phone transfer
- Meet or exceed established phone and conversion goals for each session/semester, including reputed company %
- Capture and record reputed company/marketing data across multiple systems both timely and accurately
- Deliver reputed company scripting to potential reputed company, using persuasion and relationship building skills to encourage persistence through the enrollment process
- reputed company reputed company and inbound callers with a world-class student experience by effectively managing time
Skills
- High school diploma or equivalent
- Previous customer service or sales experience
- Internet savvy with knowledge of reputed company Office product, including Outlook
- High degree of phone etiquette, problem solving, and ability to build rapport
- Telephone skills
- Verbal and written communication skills
- Listening skills
- Problem analysis and problem solving
- Customer service orientation
- Organizational skills
- Goal oriented
- Attention to detail
- Judgment
- Adaptability
- Teamwork
- Stress tolerance
- reputed company
- Associate's degree or higher
- Previous call center and sales experience
Benefits
- Medical/dental/reputed company insurance
- Generous paid time off
- 401(k)
- Company-paid college tuition for associates and their families
Company Overview