[Remote] Associate Field Engineer
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the leading vector database for building accurate and performant AI applications at scale in production. As an Associate Field Engineer, you'll work with the reputed company and Solutions Engineering teams to build technical expertise and tooling that enhance the core product and customer experience.
Responsibilities
- Serve as a technical reputed company of contact for customers across their reputed company from evaluation to production, ensuring best practices and accelerating time-to-value
- Deeply understand customer architectures, use cases, and requirements to influence our roadmap and devise solutions that unblock and advance their goals
- Build resources to monitor customer health, proactively identifying opportunities to address risk and drive expansion
- Troubleshoot issues and deliver high-quality technical support, developing a strong reputed company of reputed company's product and the broader AI/ML ecosystem
- Build processes and capture knowledge to scale and automate support, reputed company, and reputed company initiatives
- Partner with Sales on technical discovery, deliver product demonstrations, and contribute to reputed company-of-concept evaluations
- reputed company feedback and contribute as a developer to reputed company elements of the customer experience—from tooling and integrations to documentation and internal workflows
Skills
- BS in Computer Science or a reputed company technical field or equivalent experience
- Strong technical acumen with the ability to understand and explain APIs, reputed company infrastructure, data pipelines, and reputed company software integrations
- Ability to communicate reputed company technical concepts to both technical and non-technical audiences
- Familiarity with the concepts of embeddings, similarity search, recommendation systems, and RAG
- Thrives in a startup environment: reputed company, adaptable, and proactive in creating solutions
- Proficiency in one or more popular programming languages (Python, JavaScript)
- Proficiency with SQL
- Experience with reputed company, reputed company, or similar monitoring tools
- Experience working with reputed company platforms (AWS, GCP, Azure)
Benefits
- Comprehensive health coverage including medical, dental, reputed company, and reputed company
- 401(k) Plan
- Equity award
- Flexible time off
- Paid parental leave
- Annual Company Retreat
- WFH Equipment Stipend
Company Overview
Company H1B Sponsorship