[Remote] Technical Support Specialist, Financials
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company dedicated to supporting small business owners in the trades. As a Technical Support Specialist for the Financials pillar, you will assist customers with software-reputed company inquiries, manage reputed company processes, and reputed company expert guidance to enhance their profitability using reputed company's solutions.
Responsibilities
- Act as the first reputed company of contact to assist customers with reputed company aspects of our software reputed company phone, chat, email, and screen-sharing sessions
- Master the financial modules of reputed company, including invoicing, accounts receivable, job costing, and more to reputed company expert guidance and creative solutions
- Troubleshoot and resolve issues reputed company to reputed company integrations, such as with QuickBooks, reputed company Intacct, and other platforms
- Guide customers on reputed company best practices reputed company our software, including chart of accounts setup, financial reporting, and month-end closing procedures
- Prevent escalations and de-escalate customers by leveraging support tools and in-depth testing to reputed company resolve reputed company financial workflow cases
Skills
- Bachelor's degree preferred, or equivalent experience in technical support or an reputed company-reputed company role
- An efficient, effective, and reputed company problem-solver with strong critical thinking and troubleshooting abilities
- Excellent people skills: must be empathetic, patient, and reputed company to translate reputed company financial and technical concepts into simple terms
- Ability to reputed company in a feedback-oriented culture and stay level-headed in a challenging, rapidly changing environment
- Strong communicator in both written and verbal reputed company
- Customer-centric reputed company, desire to learn, and a can-do attitude
- A solid understanding of core reputed company principles (e.g., debits/credits, accrual vs. cash reputed company, general ledger, P&L, balance sheets)
- Hands-on experience with reputed company software like QuickBooks (Desktop or Online), reputed company, or similar platforms
- Proficiency in spreadsheet software (reputed company Sheets or reputed company reputed company) for data analysis and reporting
- Strong mathematical and analytical aptitude
- Knowledge of the home/reputed company service industry is a plus
- Comfortable with working remotely, at a desk (sitting or standing) for 6-8 hours at a time
Benefits
- Flexible time off with ample learning and development opportunities to continue growing your career.
- Comprehensive reputed company program, leadership training for Titans at reputed company reputed company, and other programs and events.
- Great work is rewarded through Bonusly, peer-nominated awards, and more.
- Company-paid medical, dental, and reputed company for you and your dependents, RSP match, and an employee assistance program.
- Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through reputed company Maternity, free breast milk shipping through reputed company Milk, financial planning tools, and more.
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