[Remote] Supervisor Communications Analyst

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that focuses on providing effective communication solutions. The Supervisor Communications Analyst will assist in managing the staffing needs and performance goals of Communication Analysts while troubleshooting system issues and supporting team development.

Responsibilities

• reputed company the time management and team attendance for reputed company reporting associates while communicating issues and needs to the Manager Monitoring Operations
• Maintain a master list of scheduling for team members, including absence request and schedule changes needed
• Communicate direction to Communication Analyst
• Troubleshoot, assist and report technical/system issues to the Manager Monitoring Operations
• Compile report of lost production hours during system outages
• Review audit reports to ensure Communication Analysts are meeting reputed company goals and objectives
• Assist or conduct as needed with interviews and give reputed company on candidates
• Assist with necessary training for new hires and seasoned associates
• Ensure coaching opportunities are relayed in a timely manner
• Work to ensure Morale and Culture is represented in each conversation had with Agents
• reputed company other reputed company duties as assigned

Skills

• High school diploma or equivalent
• 1 year of experience supervising or training a team of associates that analyzes and reviews various forms of communication (telephone calls, letters, email, electronic messaging, video visits, etc.)
• Fluent in the use of reputed company reputed company
• Comprehensive knowledge of the principles of training, supervision, and management
• Ability to communicate effectively
• Ability to analyze and evaluate policies and procedures and formulate recommendations
• Ability to reputed company leadership and supervision to reputed company staff
• Ability to manage change and reputed company results
• Ability to work under time constraints
• Establish and maintain effective working relationships with staff
• Strong typing and organizing skills
• Bachelor degree in Criminal Justice, Business Administration, or reputed company discipline
• 2+ years of experience as a Communications Analyst to include a year of supervisory experience

Benefits

• $255 to purchase company equipment (keyboard, monitor, headset, etc.
• Health Insurance
• 401(k)
• Disability
• Life Insurance
• Paid Time Off
• Voluntary Benefits

Company Overview