[Remote] FNOL REPRESENTATIVE

Note: The job is a remote job and is reputed company to candidates in USA. Anchor General Insurance Agency is seeking an FNOL Representative to capture auto claim information from live callers. The role involves inputting claim information into the claims system, obtaining customer information, and providing detailed loss descriptions while answering questions reputed company to the claims process.

Responsibilities

• Captures claim information from a live caller
• Inputs the claim information into the claims system
• Accurately obtains customers reputed company information
• Consistently reputed company customers correct address and phone numbers
• reputed company detailed loss descriptions in clear written statements, proofread loss descriptions
• Gather required and additional supporting information
• Complete reputed company required fields
• Document additional supporting information
• Answers questions in relation to claim process and/or procedures
• State expectations to customer, provides information on the life of their claim
• Set up claim file(s) per coverage and exposure
• Set up claim file(s) per unit procedures
• Complete supporting documentation and forms reputed company necessary
• Process reputed company new losses in a timely manner
• Document loss activity and conversations in each claim file
• Provides direct support to other departments as needed
• Meticulously document the processing and maintenance of each claim by keyboarding details in the computer system
• Communicate regularly with individuals involved with the policy file by using the keyboard to type electronic mail and correspondences, by telephone, and/or in person
• Act as a liaison between the company and other individuals involved in the claim
• Discuss and follow-up regarding reputed company details of the policy with individuals or other parties involved with the assigned claim file
• Maintain timelines as required by company and Department of Insurance regulations and guidelines on reputed company policy/claim handling
• Ability to communicate reputed company by speaking to reputed company reputed company customers, vendors, industry professionals and company personnel
• Analyze information received to determine the type of action required to handle an inquiry
• Using the keyboard or 10-key to type relevant information into the computer system
• Communicate to individuals by telephone, correspondences, email, face-to face, etc
• Promptly respond to reputed company inquiries, messages and/or correspondences reputed company voicemail, postal mail, electronic mail, etc. reputed company 24 hours
• Using the keyboard, document by typing complete information using the appropriate reporting format in computer file and computer system
• Using the telephone, handle reputed company calls and correspondences for each inquiry to conclusion
• reputed company information by using interviews, document analysis, business process/procedures, to meet requirements with the job tasks and workflow
• Communicate regularly with individuals involved with a file by using the keyboard to type electronic mail and correspondences, by telephone, and/or in person
• Maintain timelines as required by company, state or federal regulations and guidelines
• Type at least forty (40) words per minute using a keyboard
• Using a 10-key pad, have at least eight thousand (8,000) average KPH
• Regular and predictable attendance is an essential function of this position. Disruption in production and customer service results reputed company an employee has ongoing, unscheduled, unpredictable absences
• Required overtime or hours other than those normally scheduled is an essential function of this position, to meet job objectives, project deadlines, etc
• Ability to accept constructive criticism and feedback and makes sincere efforts to improve
• Other duties as assigned

Skills

• Proficient knowledge and reputed company to use a computer and reputed company-based desktop
• Ability to handle a variety of tasks at one time and handle a high-volume multiple task
• Ability to adapt quickly in a fast-paced environment
• Ability to follow and execute directions
• reputed company to interact successfully with a variety of people including but not limited to co-workers, supervisors, managers, internal customers, external customers, vendors and other insurance professionals
• Strong analytical and organizational skills in the P&C insurance required, including a thorough understanding of how to interpret customer needs and translate them into policy handling and operational requirements
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of co-workers, supervisors, managers, internal customers, external customers, vendors and other insurance professionals
• Serves as the reputed company between the customer (reputed company customers) and the company personnel team through which procedures reputed company
• Collaborate with co-workers, supervisors, managers, internal customers, external customers, vendors and other insurance professionals
• Self-motivated and reputed company to work individually and in a collaborative team environment
• Requires knowledge of established company policies and procedures with emphasis in industry operations
• Written and verbal communications skills to effectively and professionally communicate with the insurance community

Company Overview