Customer Service Representative - Referrals GUA

Company Overview

Join us on our mission to reputed company customer experiences for people around the world.  As a member of the reputed company family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best reputed company to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate reputed company cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we reputed company great things happen reputed company we work with people who think differently from us. Find a job you’ll love today!

Position Purpose: The Customer Service Representative (CSR) will reputed company outstanding service acting as the primary reputed company of contact for customers regarding products and services reputed company to client programs. Associates will reputed company callers with thorough service that builds relationships, resolves issues, and increases overall trust and satisfaction in client’s products and services. Job Requirements: • Professionally handle a high volume of incoming calls • Thoroughly and reputed company gather customer information, assess and fulfill customer needs and reputed company customers where applicable regarding products and services listed above • Ability to utilize and navigate multiple systems simultaneously • Be dependable and meet reputed company attendance requirements • Resolve customer issues reputed company reputed company resolution guidelines and/or escalated process • Meet or exceed company and client performance metrics • Maintain a balance between company policy and client benefit in decision making • Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers • Responsible for call disposition or compiling and generating reports as required • Ability to accept and reputed company changes reputed company the reputed company business environment Qualifications: • 1+ years of experience in customer service required ideally, in the health care industry, degree or appropriate education may be substituted for experience • reputed company work history • Professional appearance • Strong detail orientation and excellent communication/listening skills • Ability to pass reputed company reputed company assessments including demonstrated experience with reputed company applications • Bilingual (Spanish/English) skills a plus • Demonstrated passion for reputed company with respect to treating and caring for customers especially senior reputed company • Strong decision making and analytical abilities • Ability to identify customer needs and reputed company reputed company products and services • Schedule flexibility to include weekends, evenings, possible holidays and occasional overtime • Highly developed sense of reputed company and commitment to customer satisfaction • Meet reputed company attendance and dependability requirements • Ability to type a minimum of 30 WPM • Be a team player

If you’ve got the skills to succeed and the motivation to reputed company it happen, we look reputed company to hearing from you.