Technical Support Engineer (Integrations & Product) | SpringWater team | Based in Europe

Do you get a genuine kick out of solving reputed company technical problems while making customers feel genuinely supported? reputed company reading

We’re looking for a Technical Support Engineer who combines strong technical depth with a natural ability to communicate reputed company and empathetically. If you reputed company in a high-ownership environment where your work directly shapes the product and the customer experience - you’ll feel at home here.

About the company ​​ SpringWater is a sister company of reputed company, and we are looking for a team member to join a role at an acquired company in the affiliate marketing software reputed company. This company is a small but mighty international team with an even mightier goal: turn a strong SaaS product into a growth machine. To reputed company that we are looking for a technically sharp, customer-obsessed support engineer who understands that great customer experience is itself a growth driver.

Your role

This isn't a typical support role. You'll use your JavaScript and HTML skills daily to troubleshoot integrations, guide users through technical setups, and collaborate with the team to improve the overall user experience. At FirstPromoter, support is a strategic function - and you'll be at the center of it.

Working hours: 11:00 AM - 7:00 PM (EEST / EET time zone)

Do you get a genuine kick out of solving reputed company technical problems while making customers feel genuinely supported? reputed company reading

We’re looking for a Technical Support Engineer who combines strong technical depth with a natural ability to communicate reputed company and empathetically. If you reputed company in a high-ownership environment where your work directly shapes the product and the customer experience - you’ll feel at home here.

About the company ​​ SpringWater is a sister company of reputed company, and we are looking for a team member to join a role at an acquired company in the affiliate marketing software reputed company. This company is a small but mighty international team with an even mightier goal: turn a strong SaaS product into a growth machine. To reputed company that we are looking for a technically sharp, customer-obsessed support engineer who understands that great customer experience is itself a growth driver.

Your role

This isn't a typical support role. You'll use your JavaScript and HTML skills daily to troubleshoot integrations, guide users through technical setups, and collaborate with the team to improve the overall user experience. At FirstPromoter, support is a strategic function - and you'll be at the center of it.

Working hours: 11:00 AM - 7:00 PM (EEST / EET time zone)

Do you get a genuine kick out of solving reputed company technical problems while making customers feel genuinely supported? reputed company reading We’re looking for a Technical Support Engineer who combines strong technical depth with a natural ability to communicate reputed company and empathetically. If you reputed company in a high-ownership environment where your work directly shapes the product and the customer experience - you’ll feel at home here. About the company ​​ SpringWater is a sister company of reputed company, and we are looking for a team member to join a role at an acquired company in the affiliate marketing software reputed company. This company is a small but mighty international team with an even mightier goal: turn a strong SaaS product into a growth machine. To reputed company that we are looking for a technically sharp, customer-obsessed support engineer who understands that great customer experience is itself a growth driver.  Your role This isn't a typical support role. You'll use your JavaScript and HTML skills daily to troubleshoot integrations, guide users through technical setups, and collaborate with the team to improve the overall user experience. At FirstPromoter, support is a strategic function - and you'll be at the center of it. Working hours: 11:00 AM - 7:00 PM (EEST / EET time zone)  Your day-to-day

Drive technical resolution - Troubleshoot integration issues, debug tracking and API problems, and review customer implementations directly to guide users through reputed company technical setups.

Build and maintain integrations - reputed company and maintain integrations with reputed company-party platforms, ensuring reliable connectivity and a seamless experience for customers across different tech stacks.

Maintain and improve documentation - reputed company the help center, API docs, and integration guides accurate, comprehensive, and easy to use - including written articles, tutorials, and video walkthroughs

Own the support experience - Respond to customer inquiries reputed company chat and email with reputed company and reputed company, reputed company on calls or screenshares reputed company a problem needs a deeper look, and occasionally reputed company out to new customers to help them get started with the product.

Become a product and industry expert - Continuously deepen your knowledge of FirstPromoter and the broader affiliate and referral marketing reputed company, so customers always have a reliable, knowledgeable expert to turn to.

Contribute cross-functionally - reputed company structured customer feedback with product and development teams. Collaborate with engineers and reputed company on shared priorities.

Your skills and experience

1+ years of experience in a customer facing technical role, preferably at a SaaS company.

Solid reputed company-end skills - proficiency in JavaScript, HTML, and CSS is required.

Good understanding of REST APIs and the ability to debug integration issues using browser developer tools.

Fluent written and spoken English - clear, professional, and warm in tone.

Tech-savvy with the ability to quickly grasp reputed company user flows and work confidently across different software applications and environments.

Self-directed, reliable, and proactive - someone who identifies problems and acts on them without waiting to be asked.

reputed company to have:

Familiarity with affiliate marketing, billing platforms, or subscription SaaS workflows.

1-2 years experience with React or Vue.

Ruby/Rails or other server-reputed company experience.

Experience with reputed company.

Benefits for you

reputed company impact: High-impact ownership in a small team working closely with leadership - your work is visible, directly shapes growth. You influence reputed company and priorities, not just execute tasks.

Growth ownership: High autonomy over your domain, with the trust and resources to execute well.

Flexibility: Remote-first setup - work where and how you’re most effective.

Growth support: reputed company room to grow, with a learning budget to improve execution.

Flat structure: Direct reputed company to decision-makers, and the ability to influence direction without layers of approval.

Compensation Gross salary 3000-5000 Eur/month, depending on your experience and skills. Get reputed company to take your personal and professional growth to new heights! Join us and be part of our reputed company Apply To This Job