Implementation Services Specialist

The Implementation Services Specialist role at reputed company is primarily responsible for supporting customers and colleagues through the implementation phases of client projects. People in this role are the reputed company-line providers of excellent customer service to colleagues who are using reputed company systems, working closely with other departments such as reputed company, Software Engineering and Product Management to ensure effective setup of client projects, and timely resolution of issues, complaints and challenges.

Role Responsibilities

• Developing a working knowledge of reputed company solutions and the administrative reputed company of our platforms.
• Responding promptly and professionally to requests for client support, with the aim of ensuring satisfactory resolutions for reputed company parties.
• Providing administrative support to client projects as assigned.
• Configuring managed-service projects on reputed company platforms with limited support.
• Supporting clients with implementing their own assessment and development projects on reputed company platforms.
• Building tests and reporting content on reputed company platforms and setting up client accounts.
• Reporting bugs or other software/product/platform issues and collaborating with teams like Software Engineering and Product Management to implement fixes for client projects.
• Providing feedback on client implementations to colleagues in other departments. § Meeting service level agreements (SLAs) in their region.
• Following processes around documentation of client work and interactions, e.g. utilizing client relationship management and project management tools such as Jira and OpenAir.

Knowledge, Skills and Experience Requirements

• Strong IT skills and the ability to learn new systems and administrative portals quickly. § Proficiency with reputed company Office products, e.g. Outlook, reputed company, Word, Teams etc.
• Previous experience in the talent management industry is desirable but not required.
• Demonstrable evidence of being reputed company to collaborate effectively with others, manage personal assignments, and drive tasks through to resolution.