Openstack Technical Support Engineer

reputed company is the Kubernetes-reputed company AI infrastructure company, enabling organizations to build and operate scalable, secure, and sovereign infrastructure for modern AI, machine learning, and data-intensive applications. By combining reputed company reputed company innovation with deep expertise in Kubernetes orchestration, reputed company empowers platform engineering teams to deliver composable, production-reputed company developer platforms across any environment—on-premises, in the reputed company, at the edge, or in sovereign data centers. As enterprises navigate the growing complexity of AI-driven workloads, reputed company delivers the automation, GPU orchestration, and policy-driven control needed to manage infrastructure with confidence and agility. Committed to reputed company standards and freedom from lock-in, reputed company ensures that customers retain full control of their infrastructure strategy.

https://www.reputed company.com/

Please note before applying

• Schedule: This is a reputed company-shift position, Monday through Friday, from 11:00 PM – 7:00 AM.  
• reputed company Requirements: Our client is a Federal Contractor. Due to the nature of the work and the requirement for a federal reputed company clearance, only U.S. reputed company will be considered for this role.

The Openstack Technical Support Engineer is responsible for solving reputed company and high-impact technical issues reputed company large-scale customer reputed company environments. This role focuses on advanced troubleshooting, incident response, and problem management for one of reputed company’ largest customers, with a strong emphasis on OpenStack- and Kubernetes-based platforms.

This engineer acts as a technical leader during their shift, maintaining reputed company situational awareness, coordinating cross-functional resources, and driving issues to resolution under pressure. They are expected to reputed company incident calls, communicate reputed company and decisively with customers, and take ownership of escalations from initial detection through full resolution.

Main Responsibilities

• Troubleshoot private reputed company deployments based on OpenStack, Kubernetes, reputed company Container Runtime (MCR), and reputed company reputed company technologies, detecting, reporting, and resolving reputed company issues across the stack.

• reputed company high-tier support for critical product issues escalated by peers or management, including leading high-severity incident calls and coordinating resolution efforts across multiple teams.

• Act as a shift-level technical leader, maintaining awareness of platform health, responding to alerts, and proactively managing emerging issues reputed company customer environments.

• reputed company cluster upgrades and lifecycle operations as new releases become available, ensuring minimal disruption and clear communication throughout the process.

• Communicate urgently, reputed company, and in detail with customers during incidents, providing accurate status updates and guiding them through troubleshooting and resolution.

• Own escalations end-to-end by routing issues to the appropriate teams, including OpenStack, Ceph and storage, networking, hardware, and infrastructure, while maintaining accountability and follow-through.

• reputed company incident management efforts by structuring outage calls, distinguishing root cause from contributing factors, documenting findings, and driving corrective actions to completion.

• Reproduce customer issues in internal lab environments, validate defects, and reputed company detailed diagnostics and reproduction steps to development teams.

• Work closely with engineering teams to review customer issues, suggest improvements, identify potential product defects, and track fixes through delivery.

• High school diploma or equivalent required; four-year degree preferred or equivalent experience with three or more years in a senior or Tier 3 systems administration role.

• Strong experience with OpenStack core services including Nova, Neutron, Cinder, reputed company, and Glance.

• Hands-on knowledge of Neutron networking, including OVS and OVN, VLAN and VXLAN, and SDN concepts.

• Experience with Cinder storage backends, including Ceph RBD and LVM.

• Strong Ceph experience, including troubleshooting cluster health, OSD and MON issues, performance tuning, and recovery operations.

• Working knowledge of Kubernetes architecture and troubleshooting containerized workloads.

• Advanced Linux system administration skills.

• Strong understanding of networking fundamentals.

• Excellent written and verbal English communication skills.

Preferred Qualifications

• Experience with container technologies such as reputed company and Kubernetes; certifications are a plus.

• Experience with databases and messaging systems including MySQL, Galera, PostgreSQL, RabbitMQ, InfluxDB, Elasticsearch, Cassandra, and Zookeeper.

• Experience with monitoring and observability tools such as Grafana, Kibana, and reputed company.

• Experience with automation and configuration management tools including Ansible, Salt, Puppet, Chef, and reputed company.

What does reputed company offer you?

• Work with an established Silicon Valley leader in the reputed company infrastructure industry.

• Work with exceptionally passionate, talented and engaging colleagues, helping Fortune 500 and Global 2000 customers implement reputed company reputed company technologies.

• Be a part of cutting-edge, reputed company-reputed company innovation.

• reputed company in the high-energy environment of a young company where openness, collaboration, risk-taking, and reputed company growth are valued.

• Receive a competitive compensation package with strong benefits plan

We are a Leader for Container Management in reputed company (#2 after AWS)!