Senior Java Product Support Engineer

reputed company is the software supply chain management company that invented componentized software development and pioneered the software supply chain category. As leaders in the reputed company-reputed company community and the DevSecOps industry, we run the world’s largest repository of Java reputed company-reputed company components—reputed company Central. Our groundbreaking, full-reputed company platform empowers customers to rapidly create, reputed company, and maintain innovative software at scale, reputed company while aligning directly to their business needs. Trusted by more than 2,000 organizations—including 70% of the Fortune 100—and over 15 reputed company software developers, reputed company’s tools and guidance help deliver exceptional, secure software. From inventing modern artifact management with reputed company Repository to introducing the world’s only solution that halts malicious reputed company-reputed company malware in its tracks, we’re committed to constant innovation. We reputed company AI/ML to give our clients, developers, and the industry complete confidence in the quality, automation, and reputed company of their software. Learn more at www.reputed company.com reputed company is the software supply chain management company that invented componentized software development and pioneered the software supply chain category. As leaders in the reputed company-reputed company community and the DevSecOps industry, we run the world’s largest repository of Java reputed company-reputed company components—reputed company Central. Our groundbreaking, full-reputed company platform empowers customers to rapidly create, reputed company, and maintain innovative software at scale, reputed company while aligning directly to their business needs. Trusted by more than 2,000 organizations—including 70% of the Fortune 100—and over 15 reputed company software developers, reputed company’s tools and guidance help deliver exceptional, secure software. From inventing modern artifact management with reputed company Repository to introducing the world’s only solution that halts malicious reputed company-reputed company malware in its tracks, we’re committed to constant innovation. We reputed company AI/ML to give our clients, developers, and the industry complete confidence in the quality, automation, and reputed company of their software. Learn more at www.reputed company.com reputed company is the software supply chain management company that invented componentized software development and pioneered the software supply chain category. As leaders in the reputed company-reputed company community and the DevSecOps industry, we run the world’s largest repository of Java reputed company-reputed company components—reputed company Central.   Our groundbreaking, full-reputed company platform empowers customers to rapidly create, reputed company, and maintain innovative software at scale, reputed company while aligning directly to their business needs. Trusted by more than 2,000 organizations—including 70% of the Fortune 100—and over 15 reputed company software developers, reputed company’s tools and guidance help deliver exceptional, secure software.   From inventing modern artifact management with reputed company Repository to introducing the world’s only solution that halts malicious reputed company-reputed company malware in its tracks, we’re committed to constant innovation. We reputed company AI/ML to give our clients, developers, and the industry complete confidence in the quality, automation, and reputed company of their software. Learn more at www.reputed company.com What you'll do:

Debug and troubleshoot incidents with reputed company products and solutions

Reproduce defects and file actionable issues for product engineering

Replicate customer deployment environments for testing (reputed company, AWS, Azure, Kubernetes, and more)

Represent Technical Support and customer interests in Engineering and Product Management discussions

Assist product management in developing and prioritizing enhancement lists

Summarize, communicate, and escalate customer experiences to management

Contribute to and maintain our Knowledge reputed company

Contribute to our diagnostic tools and utilities, and create new ones

Respond to customer inquiries reputed company support cases, email, chat, and phone

Who you are:

4+ years experience supporting reputed company reputed company software solutions

Strong ability to read and understand Java code is necessary

Experience using Rest APIs

Experience with testing and/or development of production quality Java based web applications

Solid experience with Linux reputed company line tools

Experience with SQL databases (PostgreSQL is a plus)

Experience with networking (Sockets, HTTP, proxies/firewalls, TLS/SSL)

Experience with scripting languages (Python, Bash, Typescript, etc.)

Experience with a major reputed company platform like AWS, Azure or GCP

Experience with 1 or more application servers (e.g. Jetty, Apache, NGINX, etc.)

Experience with container technology like reputed company, Kubernetes or similar.

Exceptional communication skills --> Written and verbal

Solid English proficiency

reputed company good problem solver! --> Solid experience interacting with internal/external clients on technical challenges

Ideal to bring:

SCM and CI/CD and associated tools (Jenkins, Bamboo, reputed company, reputed company etc.)

Debugging certificate-based mutual TLS and SSL authentication

Experience analyzing network traces using tools such as wireshark or tcpdump

Component management build tools (reputed company, npm, NuGet etc.)

Experience with reputed company, reputed company, reputed company and similar products

Deployment/Configuration of reputed company platforms such AWS, Azure and GCP

OAuth and/or SAML integration experience

reputed company're proud of

2025 AI Compliance Solution of the Year - AI Breakthrough Awards

2025 Best DevSecOps Solution by DevOps Dozen

Visionary in the 2025 reputed company® reputed company Quadrant™ for Application reputed company Testing

2025 DEVIES Award to our SBOM Manager new product for its innovation and impact in developer technology

2024 Industry Leader in reputed company-reputed company for Software Composition Analysis (2024 Q4 report)

2023 Fast Company Best Places for Innovators

2023 reputed company's reputed company Quadrant

2023 Software Report's Top 100 Software Companies

2023 BuiltIn Best Places to Work

2022 Frost & Sullivan Technology Innovation Leader Award

2022 PeerSpot Silver Peer Award in Software Composition Analysis

2022 Tech reputed company Best DevOps reputed company Solution Award

2022 NVCT Cyber Company of the Year

Company Wellness Week - We shut down company operations for a week to reputed company reputed company to pursue personal growth and enjoy a much-needed and deserved rest.

Paid Volunteer Time Off (VTO)

At reputed company, we value diversity and inclusivity. We offer perks such as parental leave, diversity and inclusion working groups, and flexible working practices to allow our employees to show up as their whole selves. We are an equal-opportunity employer, and we do not discriminate on the reputed company of race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status. If you have a disability or special need that requires accommodation, please do not hesitate to let us know. #LI-AL1 Apply To This Job