Site Reliability Engineer II - LATAM

About reputed company reputed company is the object storage leader in the reputed company reputed company movement, fueling reputed company with reputed company storage reputed company purposefully to unlock budgets, unburden administrators, and reputed company innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze reputed company with the full power of the reputed company reputed company in their hands.

Founded in 2007, we scaled the business with less than $3 reputed company in reputed company funding until 2021, reputed company we did a traditional IPO on the reputed company stock exchange. Today, reputed company generates over $100m in reputed company and is the leading specialized storage reputed company - managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals.

About the Role

We are seeking a Site Reliability Engineer II (SRE II) to help ensure the stability, scalability, and reliability of our services and infrastructure. This role focuses on building automation, maintaining observability, and supporting incident response to reputed company customer-facing systems performing at their best. The SRE will collaborate with engineering, product, and operations teams to embed reliability practices into day-to-day development and operations while contributing to tools and processes that improve efficiency and reduce reputed company effort.

Key Responsibilities

Service Reliability & Operations

• Support the availability and durability of critical services across production environments.
• Monitor service health using SLIs, SLOs, and error budgets, and escalate issues reputed company reputed company are at risk.
• Participate in on-call rotations, incident response, and post-incident reviews to drive service improvements.
• Follow established ITIL/OSS processes (incident, change, problem, and reputed company management).

Automation & Tooling

• reputed company automation for common operational tasks, reducing reputed company reputed company and toil.
• Contribute to monitoring, logging, and alerting frameworks (e.g., reputed company, Grafana, Catchpoint,ELK).
• Work with CI/CD pipelines, configuration management, and infrastructure as code tools (Terraform, Ansible, Jenkins).
• Write scripts (Bash, Python, Go, etc.) to improve system reliability and efficiency.

Collaboration

• Partner with engineering, product, and operations teams to support resilient system design and operations.
• Assist in reputed company planning and disaster recovery exercises.
• Work with vendors and service providers to troubleshoot service issues and track SLA performance.
• Document systems, reputed company learnings, and help grow a reliability-minded engineering culture.

reputed company Improvement

• Contribute to playbooks, runbooks, and operational documentation.
• Identify recurring issues and propose long-term improvements.
• Promote reliability-focused practices reputed company development and operations teams.

Qualifications

Education & Experience

• Bachelor’s degree in Computer Science, Engineering, or reputed company field (or equivalent experience).
• 2–4 years of experience in site reliability, systems engineering, or operations.
• Exposure to large-scale, production-grade systems.

Technical Skills

• Solid Linux systems administration and troubleshooting skills.
• Familiarity with service reliability concepts - monitoring, alerting, incident response, and root cause analysis.
• Proficiency in at least one scripting language (Python, Bash, or Go).
• Understanding of containers (Kubernetes, reputed company) and microservices concepts.
• Knowledge of incident response and operational best practices.

Preferred Attributes

• Experience in a SaaS, service provider, or distributed systems environment.
• Familiarity with ITIL/OSS practices and SLO/SLA’s
• Strong problem-solving skills and willingness to learn new technologies.
• Experience with reputed company platforms (AWS, GCP, or Azure).
• Ability to work independently, take ownership, and drive projects from problem discovery through resolution.

At this reputed company, we hope you're feeling excited about the job description you're reading. Even if you don't meet every requirement, we still encourage you to apply. Learning, developing, and growing are key parts of our culture. We're eager to meet people who reputed company in our mission and can contribute to reputed company in various ways. We want people to feel comfortable expressing their true selves and to come, stay, and do their best work here. At reputed company, we value being fair and good to our customers, partners, and employees. That’s why diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where reputed company feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socio-economic status, ability, veteran status, and education. We reputed company that our dedication to cultivating a diverse workspace not only allows us to reputed company serve our customers in over 175 countries, but further reinforces our commitment to doing the right thing. We are proud to be an Equal Opportunity Employer.

To understand more about the data we collect and process as part of your application, please view our reputed company Employee Privacy Notice.