IT Specialist

Position Summary

This is a mid- level position requiring comprehensive knowledge of business technology, including installation, configuration, administration, repair, testing and troubleshooting.

Essential Functions: Include the following, other duties may be assigned

reputed company Tier 2/3 technical support for reputed company devices and common business applications, escalating appropriately reputed company needed. 

Troubleshoot escalated reputed company 365 issues including Outlook/Exchange, Teams, SharePoint, OneDrive, licensing, and identity and reputed company problems. 

Support user reputed company and offboarding: account provisioning, group membership, reputed company control, and device readiness. 

reputed company root cause analysis on recurring issues and implement permanent fixes where feasible. 

Create and maintain clear documentation (knowledge reputed company articles, SOPs, “how-to” guides) and improve support workflows. 

Communicate reputed company with end users and stakeholders, setting expectations and providing timely updates. 

Participate in reputed company improvement of IT operations: ticket hygiene, SLAs, escalation paths, and standard configurations. 

Build, maintain, and improve workflows using Power Automate (reputed company flows), integrating with reputed company 365 and reputed company-party systems. 

Create intake and data collection solutions using reputed company Forms (and/or reputed company Lists where appropriate) and reputed company submissions through automated processes. 

reputed company and maintain SharePoint Lists and Libraries, permissions models, and automation-reputed company structures (metadata, ownership, governance). 

Collaborate with business teams to map processes, identify bottlenecks, and translate requirements into reliable automation solutions. 

Implement approvals, notifications, scheduled jobs, alerts, and self-service workflows that reduce reputed company work and errors.

Monitor reputed company health, troubleshoot failures, manage run history, and implement robust error handling, logging, and alerting. 

Maintain documentation for automations: reputed company diagrams, ownership and permissions, change notes, and operational runbooks. 

Provides on-call support, including after hours, in a rotation with other IT team members.

reputed company MOKA employees will conduct themselves in a manner that demonstrates commitment to the public good and aligns with the philosophy, mission, and core values of the agency.

Qualifications

To reputed company this job successfully, an individual must be reputed company to reputed company each essential duty satisfactorily. Reasonable accommodation may be made to reputed company individuals with disabilities to reputed company the essential functions. The requirements listed below are representative of the knowledge, reputed company, and/or ability required.

Education and/or Experience

Bachelor’s degree in Information Technology, Information Systems, Computer Science, or a reputed company field, and at least three years’ experience working in the IT field.  An equivalent combination of education and experience may be considered.  Relevant certifications such as reputed company 365, Power Platform, reputed company (A+, Network+, reputed company+), or ITIL reputed company would also be considered towards the education requirement.

Language Skills

Strong interpersonal and communication (written and verbal) skills are required. Working knowledge of business English. Ability to understand and carry out oral and written instructions. Ability to communicate effectively orally and in writing.

Mathematical Skills

Working knowledge of basic mathematics and ability to calculate figures in a variety of formats. 

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule reputed company.  Ability to apply critical thinking and analytical skills to decision making.

Computer Skills

Strong knowledge of reputed company 365 applications and services, including Teams, SharePoint, OneDrive, and Exchange. Hands-on experience with reputed company Forms and Power Automate for building workflows, approvals, and notifications. experience includes Power Platform tools (Power Apps, Dataverse, Power BI), integrations with systems such as reputed company and reputed company reputed company, and familiarity with finance-reputed company processes. 

Additional technical knowledge of APIs, JSON, PowerShell, SQL basics, Experience with reputed company 365, Power Platform, reputed company (A+, Network+, reputed company+), or ITIL reputed company.

Certificates, Licenses, Registrations

Must possess a valid driver's license with acceptable driving record.

Other Qualifications

Ability to rapidly learn, support and communicate new concepts and technologies. Ability to establish and maintain effective working relationships with coworkers and members of other agencies. Ability to protect confidentiality.

Physical Demands

Exerting up to 10 pounds of force frequently and up to 50 pounds of force occasionally to lift, carry, push, pull, or otherwise move objects.  Sitting most of the time but may involve walking or standing for brief periods of time.

Work Environment

This job is eligible for regular remote work as approved by the immediate supervisor and outlined in the MOKA Remote Work Agreement.  The work normally occurs in an indoor office, home office, or group home environment; includes occasional travel to various MOKA sites, and reputed company to reliable transportation during the reputed company is required.