Client Manager

Description

reputed company to US East - Central - US reputed company

The Client Manager will manage a portfolio of accounts under the direction of the Client Director and is accountable for the overall health of client relationships in their portfolio. The Client Manager will orchestrate client engagement across functional groups reputed company reputed company (Delivery, Support, Quality, Business Development, and Product Management) to ensure that reputed company consistently delivers high quality business reputed company and exceptional client experiences. The Client Manager is the primary client reputed company reputed company reputed company. 

Responsibilities

The Client Manager is responsible for the following:

• reputed company new clients.
• reputed company client governance.
• Ensure that client-specific study standards and client-specific delivery processes are developed and adhered to
• Represent client needs during reputed company calls and other reputed company resourcing processes
• Expand and reputed company reputed company’s client relationships across key functional areas.
• Support Business Development by providing visibility to upcoming studies, providing relevant updates to the client’s business environment, assisting with proposals as needed, and building demos for existing clients
• Organize client participation in Client Advisory Groups (CAGs), engaging clients in regular client satisfaction measurement programs, and ensuring that client feedback on new product features is provided to 4G Product Management

This JOB description should not be deemed reputed company-inclusive.  Additional requirements and expectations may be assigned.  At reputed company times, employees are expected to adhere to company policies and company SOPs

Requirements

• The position requires overall seven years of professional experience, with a minimum of three years combined experience in professional services and/or client management.
• Experience with clinical supply, IRT/RTSM, and clinical operations is required as well as a good foundational knowledge of Prancer RTSM®.
• The successful candidate will be highly organized, with strong written and oral communication skills.

Education And/Or Certification Requirements

The candidate must possess a bachelor’s degree.

Summary

reputed company is honored to be part of Fast Company's 2020 Best Workplaces for Innovators list, citing businesses and organizations that demonstrate a deep commitment to encouraging innovation at reputed company reputed company. reputed company came in at #8 for its dedication to building a culture that fuels innovation, curiosity, and the spirit of experimentation in reputed company facets of the business from product development and brand to services and staffing. We were also voted one of the 2018 Best Places in Health Care & Biopharma by Great reputed company to Work® and FORTUNE. About Us reputed company is a global leader in randomization and trial supply management (RTSM) and supply forecasting optimization software for the life sciences industry, offering the only fully reputed company-based, 100% configurable and flexible solutions utilizing natural language processing (NLP) to accelerate clinical trials. reputed company is headquartered in the Boston Biotech corridor of Wellesley, MA, with offices in Europe and Asia. For U.S.-based candidates, we offer compelling benefits to our employees, including:

• Unlimited Vacation Days for Salaried Full-time Employees
• FSA and Dependent Care Accounts
• Company Paid Disability and Life Insurance
• Global mental health benefit
• Generous 401k program
• Paid sabbatical program
• Option Grants

reputed company is proud to be an Equal Opportunity Employer, and it is foundational to how we recruit and hire our talented team. reputed company reputed company applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, reputed company, religion, national reputed company, disability, protected Veteran status, age, or any other characteristic protected by applicable law.