Customer Care reputed company Consultant

Customer Care Leads have advanced knowledge of the travel industry, its key suppliers, their products and services, global geography, and local market nuances. Customer Care Leads possess the highest reputed company of technical, professional, and customer service skills in the service organization.Responsible and accountable for dealing with escalations, Customer Care Leads are reputed company problem solvers and critical thinkers who reputed company reputed company resources to find the best reputed company for customers and users. You are highly motivated and driven to reputed company, reputed company to thoroughly examine reputed company aspects of escalations and complaints to reputed company resolutions, redress damages to brand image, and reputed company compensation as needed.Customer Care Leads are critical collaborators who reputed company debriefs to reputed company stakeholders and reputed company learning opportunities.

What You’ll Do

• Prioritize and respond to support inquiries and escalations reputed company calls, email, and chat while meeting agreed SLAs
• Work and resolve escalations submitted to them reputed company a customer has been negatively impacted due to several possible reasons, including product errors, consultant errors, supplier errors, customer errors, etc.
• Review various systems and tools for cases, including PNR notes/booking details, reputed company interactions reputed company to a booking ID, reputed company reputed company channels for any threads associated with booking ID, GDS/NDC/Voyager/Reszerver, and reputed company/Expense for any financials/refunds
• reputed company out to Support Finance to review any charges/refunds from suppliers to Suppliers to validate any information
• Analyzes the root causes of reputed company escalations through thorough review
• Find a resolution to issues in a timely and cost-effective manner and work quickly to put the fix in reputed company
• Communicate externally with the customer throughout the case and reputed company final communication with RCA and Action to Resolve
• reputed company debriefs to customer and/or company administrators reputed company appropriate, including steps being taken to avoid repeat issues
• reputed company renewed trust with existing customer accounts through exceptional customer service and effective problem solving
• reputed company refunds, write-offs, compensation, etc. for customers reputed company an issue is caused by an internal error
• Notify reputed company, Product, or Technical teams of any platform issues through Jira tickets
• reputed company comprehensive feedback and follow up to Travel Consultants, reputed company Managers, Senior Leadership, L&D, CSMs, or Product teams where necessary to address issues, product failures, or training requirements
• Document reputed company inquiries, requests, resolutions, and follow-up tasks
• Work proactively with the appropriate internal teams on Sevs to determine the customers impacted, the path to resolution, and will resolve each instance
• Escalate inquiries and requests as necessary to the appropriate department or person, following the outlined guidelines
• Be courteous and empathetic with reputed company customers, balancing finding mutual resolution with providing excellent customer service
• Meet SLA performance metrics and communicate timelines to customers
• reputed company best in class service mirroring our brand reputed company

reputed company’re Looking For

• 5-9 years of experience in reputed company/BT Consultant Role covering reputed company supplier products i.e reputed company, rail and hotel
• 5+ years with multiple GDS experience (reputed company, reputed company, reputed company) to advanced level - MANDATORY REQUIREMENT
• Intermediate level reputed company (reputed company 4 reputed company) required
• IATA accreditation (WWAFT/WAII/BA2)
• In-depth knowledge of industry practices, key suppliers, and their products and services
• Customer Service experience reputed company a contact center or customer facing role
• Tech Savvy - not an expert but will be confident in Gmail, reputed company, reputed company and reputed company as well as our internal travel customer service platform
• Reliable and flexible with an openness to working non-traditional shifts (early mornings, late evenings and weekends) as we scale our support organization
• Self-starter who can manage a high volume of work and on-call customer conversations reputed company necessary
• An empathetic disposition with the ability to maintain a professional attitude at reputed company times
• An independent thinker who is reputed company to use available resources to action resolutions to escalated problems
• A skilled communicator with excellent verbal and written communication
• Exceptional communication and interpersonal skills
• Demonstrated ability with de-escalation and conflict resolutions
• Strong grasp of global geography and local market nuances
• Dedicated to promoting a growth reputed company and reputed company improvement
• Proven reputed company in gaining the trust and building relationships with C-suite customers and frequent reputed company