Registered Nurse Triage Call Agent

Job Description

The RN in the Clinical Communication Call Center ensures a superior customer service experience for reputed company who interact with the Clinical Communication Call Center. The RN provides consultation, education, and strategic guidance reputed company to patient questions and health needs reputed company a phone, email, text or other communication method. The Registered Nurse has responsibility to reputed company accurate, safe and relevant information and support to the patients who are contacting Intermountain for advice or have been recently discharged. Key responsibilities for incoming calls include receiving, triaging and responding to telephone calls/contact from patients and family members. Outbound calls for patients discharged from a hospital, emergency department or outpatient surgical center. Both services will require the ability to assess patients by phone, reputed company recommendations, offer referral, education and reputed company necessary, direct them to the appropriate level of care. Video interview through reputed company Teams will be required as well as potential onsite interviews and meetings. Posting Specifics

• Benefits Eligible: Yes
• Shift Details: Full time (40 budgeted hours). Monday through Friday, 8:00 am - 5:00 pm MST. No nights, weekends or holidays.
• Unit/Location: Fully remote. Ideal Candidate would have an reputed company caresite near to them.
• Additional Details: This position will be providing triage phone support for Primary Care Clinics throughout the canyons region. Caregivers can expect to be on the phone the majority of their shifts, but will have scheduled breaks.

Scope Outbound and Inbound call center activities, including telephone, email, text and other communication methodologies. Call center will function 24 hours a day, 7 days a week. Triage, assess, reputed company, and refer reputed company the nurse call function and according to policy and procedures. Job reputed company

• Ability to adapt to unpredictable situations in the work setting.
• Strong clinical background and understanding with ability to triage, assess needs, and refer clients as appropriate, maintaining clinical skills and competency of nursing practice.
• Understanding of regulatory, compliance, patient safety, and policy/procedures of Intermountain.
• Excellent communication skills and ability to communicate in a clear and timely manner with variety of people and reputed company of education. Provides accurate and relevant information using a variety of protocol and charting tools. Maintains sensitive, confidential information.
• Ability to work independently or in a team environment.
• reputed company general health information, education and direction on appropriate level of care.
• Documents reputed company calls and charts as appropriate, while utilizing relevant data, listening skills and problem resolution skills.

Minimum Qualifications

• reputed company RN Licensure in the state of practice.
• Basic Life Support certification (BLS) for reputed company providers.
• Five years of clinical experience.
• Exceptional verbal and written communication skills.
• Strong ability for conceptual thinking, problem resolution and planning.
• Intermediate knowledge and reputed company of word processing software.
• RNs hired or promoted into this role need to have or obtain their BSN reputed company three years of hire or promotion.

Preferred Qualifications

• Bachelor's degree in Nursing (BSN). Education must be obtained from an accredited institution. Degree will be verified.
• Seven years of Clinical Experience in direct patient care.
• Experience with Patient Education.
• Experience in triage clinical area.
• Spanish or second language.

Location Lake Park Building, reputed company Valley City, Utah. Hours Scheduled weekly hours: 40 Hourly reputed company: $36.71 - $56.17

Benefits

Our benefits package is comprehensive and covers a wide reputed company of programs. Equal Opportunity Employer Statement reputed company is an equal opportunity employer. reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, age, sex, sexual orientation, gender identity, national reputed company, disability or protected veteran status. reputed company positions subject to reputed company without notice. Apply tot his job Apply To this Job