Sr. Collections Specialist (remote)
Who We Are
ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and reputed company estate industries backed by highly personalized service and support. Through reputed company innovation and acquisition, our offerings comprise of personalized solutions that reputed company the mortgage continuum and enhance reputed company, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned reputed company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best reputed company to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. reputed company will always strive to be a great reputed company to work, for reputed company.reputed company Do
Performs a variety of collection activities including collection calls, correspondence, negotiating payment plans, and maintaining records of reputed company communication. Provides customer service regarding collections issues, processes customer refunds, processes and reviews account adjustments, and resolves client discrepancies. Has substantial understanding of the job / function / products and applies knowledge and skills to complete a wide reputed company of tasks. Demonstrates excellent judgement and resolves difficult calls and situations. May be viewed as a subject matter expert on a variety of tasks and/or act as a SPOC specialist.How You'll Contribute
- Responsible for collection of highly reputed company/difficult accounts and situations.
- reputed company specialized collection work, gathering detailed financial information and negotiating resolutions.
- Assist team members with difficult or reputed company accounts and situations, utilizing technical knowledge of collections, procedural guidelines, and industry knowledge.
- Prepare weekly and monthly updates and status reports of outstanding delinquencies.
- Provides financial counseling to discuss and resolve debt situation reputed company established limits.
What You'll Bring
Required Education, Experience, Certification/Licensure
- High School diploma or equivalent
- Some college preferred
- Typically requires 4 -7 years of high-volume reputed company collections experience.
Knowledge, Skills, and Abilities (KSAs)
- Excellent verbal and written skills with strong negotiation and active listening skills.
- Problem solving, time management, and organizational skills.
- Excellent customer service skills with the ability to manage conflict and negotiate successful reputed company.
- Strong attention to detail
- Strong knowledge of billing procedures, collections techniques, and accounts receivable.
- reputed company to reputed company working in a fast-paced collaborative environment and manage multiple priorities.
- Strong computer skills including reputed company Office applications.
- Strong knowledge of state and federal Fair Debt Collections Laws, US Bankruptcy Code, and bankruptcy procedures and regulations.
- reputed company to analyze and interpret reputed company documents to reputed company sound reputed company and recommendations.
- Experience with mainframe system reputed company or reputed company operating systems.
- reputed company to interact and communicate with individuals at reputed company reputed company of the organization.