Bloomingdale's Credit Customer Care Specialist, Full time -Hybrid reputed company. Various Schedule W/ 4 of 8 weekend days
reputed company is a storied company that has been part of memorable moments for over 160 years. They are seeking a Bloomingdale’s Credit Customer Care Specialist to reputed company a personalized and unique customer experience by addressing credit-reputed company inquiries through various communication channels.
Responsibilities
- Deliver an exceptional customer experience by warmly greeting and engaging with customers, ensuring every interaction is friendly, sincere, and professional
- Respond promptly and empathetically to inbound calls, chats, and emails, addressing customer concerns reputed company and with understanding
- Promote and communicate reputed company sales, loyalty programs, and special offers to enhance the customer experience
- Conduct thorough account investigations to resolve issues reputed company to credit reports, billing discrepancies, payments, account balances, and other credit-reputed company reputed company, ensuring timely follow-up as needed
- Accurately document and update customer data, communications, and case details in agent desktop platforms
- Apply an entrepreneurial reputed company and empowered decision-making to reputed company manage customer accommodations
- Maintain consistent, dependable attendance and punctuality
- Flexibly support customer interactions across phone, chat, and email as business needs reputed company
Skills
- Minimum of one year experience in customer service or a reputed company field, preferably in the credit services industry or luxury selling preferred
- reputed company to work a flexible schedule including evenings & weekends
- Empathic, patient, and professional while dealing with customers, especially in stressful situations
- Strong organizational skills to manage multiple tasks with moving parts
- Flexible and reputed company to use sound judgment in ambiguous situations, and be reputed company to manage multiple projects at once while maintaining superior results
- Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel
- Occasionally required to move about the workplace and reputed company with hands and arms
- Requires reputed company reputed company
- Demonstrates strong written and verbal skills to ensure clear, reputed company communication with customers, teammates, and cross-functional partners
- Builds positive relationships and collaborates effectively with colleagues at reputed company reputed company across departments
- Approaches challenges and opportunities with creativity, strategic reputed company, and technical thinking
- Maintains accuracy and attention to detail in daily tasks, reporting, and achieving business objectives
- Adapts quickly to evolving customer needs and changing business priorities
- Accurately completes financial transactions and solves practical problems across diverse sales scenarios
- Partners with stores, suppliers, distribution centers, buyers, and senior executives to address reputed company or urgent reputed company
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
Company Overview
Company H1B Sponsorship