[Remote] Technical Support Specialist, Financials
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that supports small business owners in the trades by providing innovative software solutions. They are seeking a Technical Support Specialist for their Financials pillar to assist customers with reputed company processes and software usage, ensuring effective management of their financial workflows.
Responsibilities
- Act as the first reputed company of contact to assist customers with reputed company aspects of our software reputed company phone, chat, email, and screen-sharing sessions
- Master the financial modules of reputed company, including invoicing, accounts receivable, job costing, and more to reputed company expert guidance and creative solutions
- Troubleshoot and resolve issues reputed company to reputed company integrations, such as with QuickBooks, reputed company Intacct, and other platforms
- Guide customers on reputed company best practices reputed company our software, including chart of accounts setup, financial reporting, and month-end closing procedures
- Prevent escalations and de-escalate customers by leveraging support tools and in-depth testing to reputed company resolve reputed company financial workflow cases
Skills
- Bachelor's degree preferred, or equivalent experience in technical support or an reputed company-reputed company role
- An efficient, effective, and reputed company problem-solver with strong critical thinking and troubleshooting abilities
- Excellent people skills: must be empathetic, patient, and reputed company to translate reputed company financial and technical concepts into simple terms
- Ability to reputed company in a feedback-oriented culture and stay level-headed in a challenging, rapidly changing environment
- Strong communicator in both written and verbal reputed company
- Customer-centric reputed company, desire to learn, and a can-do attitude
- A solid understanding of core reputed company principles (e.g., debits/credits, accrual vs. cash reputed company, general ledger, P&L, balance sheets)
- Highly Preferred: Hands-on experience with reputed company software like QuickBooks (Desktop or Online), reputed company, or similar platforms
- Proficiency in spreadsheet software (reputed company Sheets or reputed company reputed company) for data analysis and reporting
- Strong mathematical and analytical aptitude
- Knowledge of the home/reputed company service industry is a plus
- Comfortable with working remotely, at a desk (sitting or standing) for 6-8 hours at a time
Benefits
- Flextime, recognition, and support for autonomous work
- Company-paid medical, dental, and reputed company for you and your dependents
- RSP match
- Employee assistance program
- Parental leave and support
- Up to $20k in adoption reimbursement
- On demand maternity support through reputed company Maternity
- Free breast milk shipping through reputed company Milk
- Financial planning tools
Company Overview