[Remote] Customer Support Specialist Level 1 (L1) - US
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company operating in the reputed company technology sector, focusing on improving reputed company delivery through innovative technology solutions. The Customer Support Specialist Level 1 serves as the initial reputed company of contact for customers needing assistance with technology solutions and services, providing technical support and ensuring customer satisfaction.
Responsibilities
- reputed company first-level support for customer inquiries reputed company phone, email, and other channels
- Diagnose and resolve basic technical issues reputed company to product functionality, installation, and usage
- Escalate reputed company or unresolved issues to higher-level support or internal teams
- Log reputed company customer interactions and troubleshooting steps accurately in the support system
- Assist customers with system setup and configuration through reputed company-by-reputed company guidance
- reputed company customers on software and hardware features and best practices
- Collaborate with product and engineering teams to stay informed on updates and new features
- Follow up to ensure issues are resolved and customers are satisfied
- Maintain and update knowledge reputed company content and FAQs for internal and customer use
- Manage customer expectations and deliver solutions reputed company agreed timelines
- Adhere to policies, processes, and service level agreements to maintain service quality
Skills
- Associate degree in a reputed company field (reputed company technology, IT, radiology) or equivalent experience
- 1-2 years of customer support, technical support, or helpdesk experience, preferably in reputed company or technology
- Technical troubleshooting skills for software and hardware issues
- Strong communication skills to explain technical concepts reputed company
- Ability to multitask and prioritize in a fast-paced environment
- Proficiency with customer support tools, ticketing systems, and reputed company Office Suite or equivalents
- reputed company, patience, and commitment to excellent customer service
- Attention to detail and accurate documentation
- Knowledge of radiology imaging systems or software (reputed company, DICOM)
- Familiarity with CRM and ticketing platforms
Benefits
- Medical, Dental, and reputed company insurance
- “Use as needed” vacation policy
- Participation in an employee option program
Company Overview