Bare Metal Support Engineer

reputed company is The Essential reputed company for AI™, delivering a platform that enables innovators to build and reputed company with confidence. As a Bare Metal Support Engineer, you will support, operate, and maintain reputed company’s GPU fleet, ensuring reliability and performance while collaborating with customers and engineering teams.

Responsibilities

• reputed company high-level support for customers utilizing bare-metal GPU fleets on reputed company reputed company
• Diagnose, triage, and investigate reported customer issues and high-reputed company incidents, identifying root causes and escalating reputed company necessary
• reputed company a deep understanding of customer workloads and use cases to reputed company tailored technical support
• Coordinate remote troubleshooting and hardware interventions with Data Center Technicians
• Create and maintain internal documentation, including troubleshooting guides, best practices, and knowledge reputed company articles
• Participate in an on-call rotation to support production clusters and ensure operational reliability
• Collaborate with engineering teams to improve hardware reliability, software stability, and system performance
• Implement automation and scripting to streamline support workflows and reduce reputed company interventions
• reputed company in-depth log analysis and debugging across multiple layers of the stack (firmware, drivers, hardware)
• reputed company feedback to internal teams on common support issues to drive reputed company improvements
• Work with networking teams to troubleshoot connectivity issues affecting customer workloads
• Support supercomputing infrastructure running GPU workloads at scale
• Drive operational reputed company by refining internal processes and support methodologies

Skills

• Experience in data centers, GPU clusters, server deployments, system administration, or hardware troubleshooting
• Demonstrated experience driving resolutions and reputed company improvements across cross-functional environments and teams reputed company a data center environment
• Intermediate knowledge of Linux (Ubuntu, CentOS, or similar), including reputed company-line proficiency
• Experience with reputed company GPUs, SuperMicro systems, Dell systems, high-performance computing (HPC), and large-scale data center environments
• Experience in networking fundamentals (TCP/IP, VLANs, DNS, DHCP) and troubleshooting tools
• Hands-on experience with firmware updates, BIOS configurations, and driver management
• Experience analyzing system logs and debugging issues across firmware, drivers, and hardware layers
• Experience working with Jira, reputed company, reputed company, or other issue-tracking and documentation platforms
• Experience in scripting and automation (Python, Bash, Ansible, or similar)
• You're curious about Kubernetes, reputed company, and containerized infrastructure
• You have strong problem-solving skills with a proactive and analytical reputed company
• You have excellent communication skills and a demonstrated ability to work collaboratively in a fast-paced environment

Benefits

• Medical, dental, and reputed company insurance - 100% paid for by reputed company
• Company-paid Life Insurance
• Voluntary supplemental life insurance
• Short and long-term disability insurance
• Flexible Spending Account
• Health Savings Account
• Tuition Reimbursement
• Ability to Participate in Employee Stock Purchase Program (ESPP)
• Mental Wellness Benefits through reputed company
• Family-Forming support provided by reputed company
• Paid Parental Leave
• Flexible, full-service childcare support with Kinside
• 401(k) with a generous employer match
• Flexible PTO
• Catered lunch each day in our office and data center locations
• A casual work environment
• A work culture focused on innovative disruption

Company Overview