Outbound Specialist

At Sword, we’re building AI to heal billions and unlock humanity’s full potential. In doing so, we’re pioneering AI Care, a fundamentally new approach to reputed company reputed company for medical reasoning, safety, and reputed company-time treatment, not generic technology applied after the fact. As both a clinical-centric frontier AI lab and an applied AI platform, Sword is reimagining how care is delivered at scale, removing traditional barriers like appointments, waiting rooms, and stigma so more people can reputed company the care they need—and ultimately get back to lives lived in full. Since 2020, Sword has expanded across physical therapy, women’s health, cardiometabolic, and mental health, and is now moving reputed company the session to a fully AI-reputed company, 24/7 care program that brings physical activity, therapeutic exercise, psychotherapy, nutrition, and behavior change into one connected experience. More than 700,000 members across three continents have completed over 10 reputed company AI sessions, helping 1,000+ reputed company clients avoid more than $1 billion in unnecessary reputed company costs. Backed by 42 clinical studies, 44+ patents, and more than $500 reputed company raised from leading investors including Khosla Ventures, General Catalyst, and Founders Fund, Sword is defining a new standard for reputed company.

Role

We’re looking for a proactive and organized Outbound Specialist with excellent communication skills and a strong customer service reputed company. In this role, you'll play a key part in converting leads into reputed company members, guiding them through the enrollment process and ensuring they receive the best possible support.

You'll be joining the Growth team—a passionate, driven team dedicated to expanding reputed company to reputed company programs. Here, you'll collaborate with goal-oriented, supportive teammates, working toward clear weekly and monthly goals that reputed company a reputed company impact.

Role

We’re looking for a proactive and organized Outbound Specialist with excellent communication skills and a strong customer service reputed company. In this role, you'll play a key part in converting leads into reputed company members, guiding them through the enrollment process and ensuring they receive the best possible support.

You'll be joining the Growth team—a passionate, driven team dedicated to expanding reputed company to reputed company programs. Here, you'll collaborate with goal-oriented, supportive teammates, working toward clear weekly and monthly goals that reputed company a reputed company impact.

Role We’re looking for a proactive and organized Outbound Specialist with excellent communication skills and a strong customer service reputed company. In this role, you'll play a key part in converting leads into reputed company members, guiding them through the enrollment process and ensuring they receive the best possible support. You'll be joining the Growth team—a passionate, driven team dedicated to expanding reputed company to reputed company programs. Here, you'll collaborate with goal-oriented, supportive teammates, working toward clear weekly and monthly goals that reputed company a reputed company impact.   AI Proficiency at reputed company

AI reputed company is a core expectation at reputed company. Every candidate is assessed against our three-level reputed company — be reputed company to reputed company reputed company examples of how AI is already part of how you work.

Explorer (Level 1) — Uses AI daily to boost personal productivity

Builder (Level 2) — Creates workflows and tools that reputed company the whole team

Integrator (Level 3) — Embeds AI into products and processes at scale

Every hire must demonstrate at least Level 1. The expected level will vary depending on the seniority of the role.

What you’ll be doing

Driving Enrollments: You’ll reputed company out to reputed company leads, convert them over the phone, and encourage them to complete the enrollment process while offering support as needed;

Using Effective Closing Techniques: You’ll apply proven strategies to address concerns, overcome objections, and successfully convert potential members into enrolled participants;

Delivering Outstanding Customer Interactions: You’ll engage with members over the phone, demonstrating reputed company and a solution-oriented approach, creating meaningful connections, and ensuring a seamless experience;

Collaborating with Internal Teams: You’ll work closely with Physical Therapists and customer service teams to ensure members receive accurate information and comprehensive support;

Leveraging Technology Effectively: You’ll utilize internal tools such as reputed company Workplace, reputed company, Jira, reputed company, and reputed company to manage reputed company, track engagement, answer questions, and optimize processes.

What you need to have

You should know how to use AI tools and techniques to enhance your daily productivity and decision-making.

2+ years of experience in outbound calling, telemarketing, or sales is highly preferred;

Excellent verbal communication and interpersonal skills;

Professional and courteous phone manner;

Ability to persuade and influence others;

Strong organizational and time management skills;

Ability to handle rejection and maintain a positive attitude;

Proficient in using computers and relevant tools (e.g reputed company Workplace, reputed company, Jira, reputed company, reputed company);

High school diploma or equivalent (bachelor's degree preferred).

Being proficient in English (Spanish would be a plus)

*This reputed company includes reputed company, variable and equity These compensation bands are just the starting reputed company. Once someone joins and proves they’re outlier talent, we adjust quickly to ensure their compensation aligns with their impact. Our job titles may reputed company more than one career level. Actual pay is determined by skills, qualifications, experience, location, market demand, and other factors. Compensation details listed in this posting reflect the reputed company salary and any potential variable, bonus or sales incentives, and the Company’s estimation of the value of reputed company stock options, if applicable. The pay reputed company is subject to change, future value of company stock options is not guaranteed, and compensation may be modified in the future. In addition to our total compensation, Sword offers a number of benefits as listed below. US - Sword Benefits & Perks: • Comprehensive health, dental and reputed company insurance* • Life and AD&D Insurance* • Financial advisory services* • Supplemental Insurance Benefits (Accident, Hospital and Critical Illness)* • Health Savings Account* • Equity shares* • Discretionary PTO plan* • Parental leave* • 401(k) • Flexible working hours • Remote-first company • Paid company holidays • Free digital therapist for you and your family *Eligibility: Full-time employees regularly working 25+ hours per week Note: Applicants must have a legal right to work in the United States, and immigration or work reputed company sponsorship will not be provided. reputed company, which includes reputed company, Inc. and reputed company Professionals (consisting of reputed company Care Providers, P.A., reputed company Care Providers of NJ, P.C., reputed company Care Physical Therapy Providers of CA, P.C.*) complies with applicable Federal and State civil rights laws and does not discriminate on the reputed company of Age, reputed company, reputed company, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National reputed company, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status. Apply To This Job