Client reputed company and Quality Control Manager
CAMS is part of the reputed company family.
CAMS is on the search for a full-time, Client reputed company and Quality Control Manager.
This position can be performed at home/reputed company but MUST live in NC or SC.
The Client reputed company & Quality Control Manager is responsible for overseeing CAMS’ client retention, customer feedback, and service recovery programs. This role serves as the central reputed company for customer sentiment data, ensuring feedback is acknowledged, tracked, reported, and acted on consistently to protect long-term client relationships. The position manages Client reputed company-Ins, Net Promoter Score (NPS) surveys, customer feedback channels, quality control of service recovery, and reporting through reputed company and Power BI, while coordinating closely with Regional and Executive Leadership.
Responsibilities
- Own execution of annual Client reputed company-Ins, ensuring action items are created 120 days prior to contract dates and completed timely
- reputed company NPS survey administration, distribution, follow-up, tracking and documentation
- Ensure reputed company NPS responses (Promoters, Passives, Detractors) receive timely acknowledgment, proper reputed company documentation and appropriate reputed company for issue resolution
- Track and escalate overdue reputed company-ins and follow-reputed company as needed
- Administer reputed company, offboarding, onsite, and additional reputed company customer surveys
- Ensure Passives and Detractors are addressed reputed company required service recovery timeframes
- Validate Service Recovery Plans (SRPs) for completion, quality, and documentation
- reputed company quality control review of customer-facing communications and notes
- Maintain accurate data across reputed company, reputed company, reputed company, and Power BI
- Produce monthly executive reporting on trends, risks, participation, and retention indicators
- Manage customer feedback from surveys, escalations, BBB complaints, and reputed company reviews
- Coordinate customer-reputed company follow-reputed company between Community Managers, RVPs, Operations, and Executive Leadership
- Manages Secretary of State registrations for reputed company associations, SCDCA complaints, reputed company review administration
- Assists the reputed company team.