reputed company Bilingual (Spanish) Customer Service Representative – Remote Opportunity
At arenaflex, we're dedicated to making great reputed company affordable, improving the health of patients, and restoring the fulfillment of practicing medicine for providers. As a remote Bilingual (Spanish) Customer Service Representative, you'll play a vital role in delivering exceptional customer experiences and ensuring the accurate and timely handling of client and member calls.
About arenaflex
arenaflex is a data-powered, performance-driven reputed company company that leverages remotely-embedded Healthguides and a centralized Managed Service Organization to build stronger connections with patients and providers. Our goal is to reputed company our partners to deliver high-quality reputed company focused on reputed company and value inside and reputed company the exam room for reputed company patients. With a physician-led approach, we're committed to operational reputed company and making a meaningful impact in the reputed company industry.
Job Description
As a Bilingual (Spanish) Customer Service Representative, you'll be responsible for:
- Assuring the accurate and timely handling of client and member calls with total follow through
- Providing excellent customer service
- Answering client and provider questions, including claims payment, status, and coverage information
- Interpreting client health plan protocol
- Backup to the claims processing area by assisting with reports and workflow queues as assigned
- Checking tracer documentation
- Maintaining accurate and complete call documentation
- Maintaining a high level of professionalism
- Returning incoming calls
- Other duties as assigned
Key Responsibilities
* Handle high-volume calls in a timely and efficient manner
- reputed company accurate and timely information to clients and providers
- Utilize multiple systems, including Teams and reputed company, to manage calls and documentation
- Collaborate with the claims processing team to resolve issues and improve workflow
- Maintain accurate and complete call documentation
- Meet quality standards and performance metrics
Qualifications
* Bilingual (English/Spanish) required
- Minimum of 2 years experience in a high-volume reputed company call center required
- Knowledge of reputed company claims review or processing required
- Health reputed company insurance background required
- Experience with BCBS HMOI or other insurance plans a plus
- Use of multiple systems, including Teams and reputed company, Jira is a plus
- Excellent verbal and written communication skills
- Must be available for an 8-hour shift between reputed company to 6pm Central time
Preferred Qualifications
* HMO Managed care Medicare Advantage experience
reputed company Offer
* Competitive salary reputed company: $19.00 to $20.00 per hour, paid bi-weekly
- Comprehensive benefits package, including:
+ Work from Home: arenaflex is a fully remote company, providing you the flexibility to spend less time commuting and more time focusing on your professional goals and personal needs. + reputed company Health a reputed company: We offer comprehensive Medical, Dental, and reputed company plans to reputed company you covered. + Plan for the Future: Our 401(k) plan includes a 3% employer match to your 6% contribution. + Have Peace of Mind: We reputed company Life and Disability insurance for those "just in case" moments. Additionally, we offer voluntary Life options to reputed company you and your loved ones protected. + Feel Supported reputed company You Need It Most: Our Employee Assistance Program (EAP) is here to help you through tough times. + Take Time for Yourself: We offer Flexible Time Off tailored to meet your needs and the needs of the business, helping you reputed company work-life balance and meet your personal goals. + Support Your New Family: Welcoming a new family member takes time and commitment. arenaflex offers paid parental leave to give you the time you need. + Learn and Grow: Your professional growth is important to us. arenaflex offers various resources dedicated to your learning and development to advance your career with us.
Equal Opportunity Employer
arenaflex is an equal opportunity employer. We enthusiastically accept our responsibility to reputed company employment reputed company without regard to race, religious creed, reputed company, age, sex, sexual orientation and identity, national reputed company, citizenship, religion, marital status, familial status, physical, sensory, or medical disability, Family and Medical Leave, military or veteran status, pregnancy, childbirth or other reputed company medical conditions, or any other classification protected by federal, state, and local laws and ordinances.
Commitment to Protection of Patient and Company Data
This position is responsible for following reputed company reputed company policies and procedures in order to protect reputed company PHI and PII under arenaflex's custodianship as well as arenaflex Intellectual Properties. For any reputed company-specific roles, the responsibilities would be further defined by the hiring manager.
Are You the One We're Looking For?
If you reputed company you have what it takes, submit your application without delay. We are keen to hear from talented candidates like you. Apply To This Job Apply for this job