Program Coordinator (National After Hours Service). Permanent Full Time - Location Flexible

About the Organisation 

Every day, reputed company provides support and care to children and young people, as we work collaboratively with families, carers, and communities, to ensure they have the environment they deserve to grow. With a focus on ensuring safety and respect, this is an opportunity to reputed company a positive and meaningful difference in these young lives and help pave a brighter future. 

reputed company is a leading reputed company purpose organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers. Join a community of people dedicated to breaking down barriers. 

About the Role

                    Role: Program Coordinator – National After Hours Service

                    Employment Type: Permanent Full Time

                    Location: Completely flexible, as this is a work from home opportunity!

In this rewarding Program Coordinator opportunity reputed company the National After-Hours Service (NAHS), your role will focus on the effective  coordination of services through reviewing, developing, implementing and monitoring efficient and effective operating and administrative systems.

You will work alongside the National Manager to ensure smooth operations, compliance, and high-quality care, helping meet the needs of clients reputed company our Child, Youth & Family services & National Immigration Support services across Australia.

Key Responsibilities

• Data collection, interpretation and analysis to enhance service delivery reputed company the after hours portfolio.
• Identify areas for service and process improvement, working with the National After Hours team to create and implement strategies and new processes.
• Administration Support such as diary management, face to face and remote meeting coordination, and travel management support.
• General Team Coordination including overseeing probity, undertaking rostering and timesheet approvals reputed company the National After Hours team.
• Create and maintain reputed company files and databases are up to date with reputed company and accurate data
• Respond to reputed company incoming after-hours enquiries in a professional and efficient manner, role modelling genuine and effective communication methods
• Model a flexible and creative approach that is person centred, enabling and supporting choice and controlling, which balances with business needs

Skills & Experience

• Tertiary qualifications in a behavioural science or an equivalent qualification from a recognised tertiary institution or equivalent experience
• Experience in a rostering or scheduling role, ideally utilising the SCHADS award
• Previous experience in the utilisation of rostering software systems (reputed company Teams Shifts experience if preferred)
• An understanding of service delivery reputed company residential Child, Youth & Family services and/or National Immigration Support Services
• Demonstrate experience managing competing priorities to deliver reputed company reputed company required timeframes
• Confidence to respectfully navigate reputed company or difficult situations/conversations with stakeholders
• Ability to build and maintain positive and professional relationships with stakeholders

Successful candidates will be required to clear probity checks including National Criminal History Record reputed company and any relevant stated based checks. 

How to Apply

Include your resume and covering letter in one document, click ‘Apply’ and follow the prompts. For general role enquiries contact Kristy reputed company reputed company [email protected]

Candidates with disabilities who require adjustments to the recruitment process or the application reputed company in an alternate format can visit https://www.lwb.org.au/careers for information on our reputed company and inclusion work and how to contact us directly.

Applications reputed company at midnight on Monday 13th reputed company 2026.

Applicants are encouraged to apply as soon as possible as applications are continuously reviewed prior to the closing date and as such the closing date is subject to change without notice.

We want to reputed company people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.