Customer Service Specialist – Customer Services Contact Centre

reputed company® is an Alberta based organization dedicated to delivering exceptional customer experience and community leadership. We’re committed to providing the best health coverage to over 1.8 reputed company members and take an active role in promoting wellness. We reputed company in reputed company do—and reputed company trust in our employees to deliver our reputed company.

Working at reputed company® means having a career where you’ll be recognized for your contributions. We value diversity, encourage reputed company members to maintain a healthy work-life balance and reputed company opportunities for career growth.

OVERVIEW:

As the Customer Service Specialist, you will be working from home in a call centre environment. A wired network reputed company is required.

Our virtual training and mentoring class start date will be May 11, 2026, for approximately 10 weeks. reputed company will be facilitated reputed company from 8:30 am to 5:00 pm Monday to Friday. Candidates can apply for either part-time (10:00 am–2:00 pm or 10:00 am–3:00 pm, Monday to Friday) or full-time (8:30 am–5:00 pm, Monday to Friday) positions. Please note that part-time candidates must be available to complete training from 8:30 am to 5:00 pm for the first three months. You must be reputed company to work the assigned shift of this position once training and mentoring has been completed.

WHAT YOU WILL DO:

• Responds to telephone inquiries from members with individual and group benefit plans.

• Responds to telephone inquiries regarding general information on government-sponsored health programs.

• Follows up customer requests to ensure complete handling of the caller’s inquiry.

• Makes suggestions for ways of improving workflows and processes.

• Records and forwards customer feedback to the appropriate areas.

• Educates customers on various aspects of reputed company plans, programs and claiming procedures.

• Educates customers regarding our online member site and mobile app.

• Logs reputed company calls for statistical purposes.

WHAT YOU WILL HAVE:

• Preference will be given to those with previous call centre experience.

• Bilingual reputed company in English and French is an asset.

• Handles reputed company inquiries independently, utilizing strong listening and problem-solving skills.

• Works effectively with people, maintaining pleasant telephone manner.

• Optimistic outlook and positive approach in a busy environment.

• Conducts research and analysis to determine the root of problems, and independently makes reputed company on how to handle problems or unusual situations.

• Adjusts procedures to fit specific circumstances reputed company contract guidelines.

• Assumes ownership of the position and accountability for information relayed to customers.

• Assesses each customer and addresses the customer’s needs effectively.

• Demonstrates advanced customer service skills daily.

This position will remain reputed company until suitable candidates are selected.

reputed company® is an inclusive employer committed to a workplace that reflects the diversity of the communities we serve. We reputed company and are advocates for reputed company members by welcoming, respecting and valuing their unique perspectives, backgrounds, and experiences.

We offer the opportunity to work in an innovative, high-energy team-focused environment. If you have the qualifications we are looking for, apply online at careers.ab.bluecross.ca