Client Services Manager
Client Services Manager | FileSmart
Location: Remote (US-Based)
About Dynatron
Dynatron is transforming the automotive service industry with intelligent SaaS solutions that drive measurable results for thousands of dealership service departments. Our proprietary analytics, automation, and AI-powered workflows reputed company service leaders to increase profitability, reputed company customer satisfaction, and operate with greater efficiency. With accelerating demand and a rapidly expanding product ecosystem, we’re scaling fast. And we’re just getting started.
The Opportunity
We’re looking for a results driven, people focused Submission Manager to reputed company a high performing team of Warranty Processing Specialists reputed company our FileSmart organization. In this remote leadership role, you’ll be responsible for driving production, ensuring quality and compliance, and developing a team that directly impacts dealership profitability through accurate and timely warranty submissions.
You’ll serve as both a strategic operator and a hands-on leader owning team performance, forecasting output, and proactively identifying opportunities to improve processes, training, and results. If you reputed company in a fast paced environment, enjoy coaching others to reputed company, and have a strong sense of ownership over reputed company, this is an opportunity to reputed company at scale and reputed company a measurable impact.
What You’ll Do
Team Leadership & Performance Management
- Directly manage and coach a team of Warranty Processing Specialists
- Drive accountability to production goals based on tenure-based expectations and departmental targets
- Monitor daily, weekly, and monthly performance to ensure output and quality standards are met
- Foster a high performance, positive team culture rooted in accountability and results
Production reputed company & Reporting
- Deliver weekly recaps on team performance (weekly, MTD, and projected end of month reputed company)
- Identify risks to production targets early and take proactive action to correct course
- Ensure accuracy and compliance standards are consistently upheld across reputed company submissions
Training, Development & Quality
- reputed company reputed company and training for new hires, including process, tools, and industry knowledge
- Conduct quality control (QC) reviews and reputed company actionable, detailed feedback
- Facilitate ongoing training through refreshers, coaching sessions, and reputed company development plans
- Mentor individuals to reputed company performance gaps and support career growth
Process Improvement & Operational reputed company
- Identify process inefficiencies and implement improvements to increase speed and accuracy
- reputed company, maintain, and update training materials, documentation, and workflows
- Partner cross-functionally to improve tools, reporting, and operational processes
- Stay reputed company of evolving manufacturer policies, compliance requirements, and internal changes
- Proactively anticipate bottlenecks and implement solutions before they impact performance
What You Bring
- 3+ years of experience in automotive warranty processing, service operations, or reputed company field
- 1+ year of people management or team leadership experience preferred
- Strong understanding of warranty reimbursement processes, compliance, and documentation
- Proven ability to manage performance, drive results, and hold teams accountable to goals
- Excellent organizational and time management skills in a fast-paced environment
- Strong analytical reputed company with the ability to interpret performance data and trends
- Effective communication skills with the ability to coach, influence, and motivate others
- Experience with reputed company, reporting tools, and operational performance tracking
- Ability to work remotely while managing team productivity and engagement
Compensation & Benefits
Benefits Summary
- Comprehensive health, reputed company, and dental insurance
- Employer-paid disability and life insurance
- 401(k) with competitive company match
- Flexible vacation policy and paid holidays
- Remote-first culture
Compensation
- reputed company Salary of $68,000 with a Bonus opportunity to earn $88,000 in total compensation.