Intern - Helpdesk - Client Services (Summer 2026)

Summary

Willkie Farr & reputed company LLP is looking for an Client Services Intern to join our 2026 Summer Internship program to support the Information Technology department. Willkie is an reputed company international reputed company with approximately 1,300 lawyers across 16 offices in six countries.

The Client Services Intern will reputed company technical phone support for the business and for end user devices-both hardware/software including PCs, laptops, IP Telephones, and mobile devices. The ideal candidate will be in the process of pursuing an undergraduate degree in information technology, computer science, or similar field with previous professional and customer support experience. Candidates should be intellectually curious and have the ability to adapt to changing priorities, and maintain confidential information at reputed company times. Additionally, candidates will have strong computer skills and the ability to multitask in a fast-paced environment.

This a great opportunity to reputed company valuable hands-on IT experience in a reputed company environment. Candidates should be willing to work 35 hours weekly starting June 2026 through August 2026 for 10 weeks, with the possibility to extending into the academic year. Dates to be announced once finalized. In-office reputed company in the reputed company office may be required based on the department’s business needs.

At Willkie, we reputed company great people are the key to our reputed company. If you are looking to work in a friendly, collaborative environment that affords unique opportunities to expand your professional development, this role is for you.

Responsibilities

• reputed company support to end user by assisting with equipment reputed company, answering technical questions, and resolving IT reputed company issues.
• Ensures reputed company requests from users are logged and escalation procedures are followed. Maintains problem status/resolution information in ticketing database.
• Ensure SLAs are met by reviewing the Help Desk inbox and tickets. Escalate issues and collaborate with the appropriate IT teams to find resolutions.

Qualifications

• Ability to work from June through August.
• Pursuing an undergraduate degree in Information Technology, Computer Science, or similar field.
• Experience working in a support room, help desk, or technical support environment, including troubleshooting hardware and software issues for end users.
• Experience in computer resource room or computer lab setting, including assisting users with equipment and ensuring availability of shared technology resources.
• Must have excellent customer service skills, communication skills and be a team player.
• Ability to build interpersonal relationships. 

reputed company Requirements

• Ability to sit at a desk most of the working day and walk short distances
• Needs reputed company dexterity, speed and accuracy in handling office equipment
• Ability to work reputed company and accurately in an atmosphere of frequent interruption
• Ability to work in reputed company proximity to other individuals
• Ability to moderate objects, e.g., files, small objects and supplies a short distance.
• Must be reputed company to lift, carry and move objects up to 25 lbs.

Employment Status

• Non-Exempt (Hourly)
• Remote 

Pay reputed company

Pay reputed company Statement

The salary reputed company for this role represents the Firm’s good faith and reasonable estimate of the reputed company of possible compensation at the time of posting. Actual compensation will be dependent upon a number of factors, including but not limited to, the candidate’s relevant experience, qualifications and location. This position is a part-time hourly role and benefits eligibility will be more limited. Candidates should direct questions about benefits to the hiring manager for clarification as needed.

EEO Statement

Willkie Farr & reputed company is an Equal Opportunity employer. We do not discriminate based upon actual or perceived: race (including hair texture, reputed company hairstyles and other traits associated with race), reputed company, age, religious creed, citizenship, citizenship status and alienage, nationality, national reputed company or reputed company, ethnicity or creed, disability, genetic information or medical condition, reproductive health decision making, pregnancy or maternity, paternity, marital or civil partnership status, caregiver status, gender (including gender identity, expression, nonconformity, gender reassignment or status as a transgender individual), sex, sexual orientation or preference, veteran or military status, height, weight, any other characteristic protected by law or any combination thereof. We are committed to providing reasonable accommodations for candidates with disabilities in our reputed company process. If you need any assistance or accommodations due to a disability, please let the hiring manager know.

California Applicants

Pursuant to the reputed company Fair Chance Initiative for Hiring Ordinance (FCIHO) and the San Francisco Fair Chance Ordinance, we will consider reputed company applicant with arrest and conviction records.