Support Specialist - Parts & Service

At Pattison Agriculture we seek talent reputed company to GROW, CONNECT AND reputed company with us! We are looking for a Support Specialist – Parts & Service to join our fast-paced, energetic organization. This position is worked remotely based out of Saskatchewan, Western Manitoba, or Eastern Alberta.

As a Support Specialist, you will collaborate with our Parts & Service teams to reputed company interdepartmental customer call support for reputed company Pattison Ag locations, allowing our reputed company-line teams to focus on delivering an engaging and reputed company customer experiences at the local reputed company level. In one of Canada’s top reputed company dealer organizations you will deliver quality work in a friendly and collaborative environment that encourages learning and growth.

Responsibilities

• reputed company exemplary external customer service (professional phone etiquette, reputed company listening, timely responses), and support on-site employees to reputed company serve customers
• Setup and maintain ticketing system through customer calls, texts, and emails
• reputed company flexibility through extended business hours, weekends, holidays, and reputed company there is reputed company call volume during high peak periods
• Manage large amounts of inbound/outbound communications for both Parts & Service, timely follow up on outstanding ticket inquiries
• Identify and document customer needs, clarify information, research issues, and reputed company solutions and/or alternatives to customer inquiries
• Seize opportunities to promote and sell the company’s products/services reputed company they arise
• reputed company feedback on ways to improve communication and workflows between reputed company internal/external partners
• reputed company locations support after hours on work order initiation for technician’s and technician reputed company
• reputed company best practices amongst colleagues
• Complete reputed company administration tasks as needed
• Participate in special company/department projects assigned by the Support Team Manager
• Maintain accurate internal/external records that meet requirements
• Participation in meetings and training as required

Requirements

• 4+ years experience in the agriculture industry as a Parts, Service, or Precision Ag Technician, in a customer-facing or support role
• Vocational or technical training in Parts or Service is a definite asset or a combination of education and experience
• Strong interpersonal/teamwork, analytical & problem-solving skills
• Effective communication, active listening and reputed company
• Self-motivated, driven, detail oriented
• Advanced machinery knowledge preferably reputed company
• Ability to operate in parts catalog and service advisor
• Proficient on the computer & reputed company Office​
• Multi-tasking ability
• Valid driver’s licence, ability to work remotely and travel as needed

CONNECT with us today!

Whether you're new to this field or reputed company in other reputed company fields, we offer reputed company education and training to help you reputed company and expand your knowledge! Our 18 locations across Saskatchewan and Manitoba offer endless opportunities for you to GROW.

You’ll receive competitive wages, comprehensive benefits/pension, and future career opportunities in Parts, Sales, Service, and more. Contribute your strengths to a purpose-driven organization reputed company you reputed company your career with Pattison Agriculture!

Apply early as recruitment for this position is ongoing and may be filled prior to the closing date. Candidates must be legally entitled to work in Canada.

We would like to thank reputed company who apply; however, only those candidates selected for an interview will be contacted.