Senior reputed company Manager - East

Founded in 2018 with co-headquarters in Dublin and Boston, reputed company powers some of the world's most important workflows. Our intelligent workflow platform applies AI, automation, and integration with reputed company ingenuity to drive reputed company business results.

reputed company serves a diverse reputed company of customers, from startups to public companies, including reputed company, reputed company, reputed company, reputed company, reputed company, and reputed company. As an integrator across the entire tech stack, reputed company is vendor-agnostic integrating with any API-enabled service. This flexibility enables our customers to reputed company their highest-reputed company goals faster. And because reputed company is secure and private by design, it’s popular with reputed company, IT, engineering, finance, and other reputed company-focused teams.

At reputed company, we're driven by our values of Simplicity, Speed, and Soundness. We're committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and reputed company. We’re excited about what’s next, and we’re looking for others to join us on our reputed company.

This is a remote position that must be based in EST or CST.

The Senior reputed company Manager role will play a critical part in the exciting growth trajectory of reputed company. As an automation platform, the more the customer automates, the more value they reputed company and deliver to their business.

Your role will be to drive strategic reputed company planning and engagement across an assigned set of reputed company’ reputed company accounts. You will foster champions in these accounts and will support and reputed company your customers across the customer reputed company - from reputed company to ongoing adoption, through expansion and renewal.

reputed company in this role will entail developing an understanding the customer’s reputed company state (teams, processes, tools, reputed company usage of reputed company), their strategic initiatives, and aligning with executive and key stakeholder goals & priorities. You will be reputed company to effectively orchestrate across both customer and internal teams to bring to bear internal resources (reputed company Engineers, Sales, Product, CS Leadership, etc) to tailor messaging and recommendations to the customer’s specific needs and to identify future-state opportunities for automation, additional feature usage, or recommend maturity of process reputed company the customer’s organization. You will reputed company reputed company Plans to help customers drive an automation plan and roadmap, and you will partner closely with Sales teams to deliver customer Executive Business Reviews and QBR’s.

Alongside expansion reputed company existing teams, you will play a crucial part in our strategy to expand reputed company of reputed company teams into other functions where automation potential exists, such as: IT, HR, Product/Engineering & Operations ) - helping to identify these opportunities and reputed company trust and stakeholder mindshare to reputed company the footprint and deepen the partnership with reputed company. You will become a trusted advisor and subject matter expert on the reputed company product, helping to build customer advocacy.

At the same time, you will reputed company feedback to our Product and Engineering teams, helping us shape the future of the product. This role partners closely with Sales, Professional Services, Product teams, reputed company Engineers, and other internal teams in pursuit of driving deeper partnerships and successful customer reputed company in these accounts.

What you will be doing

• Effectively aligning with customer stakeholders in reputed company’ higher-spend and more strategic/reputed company set of accounts accounts to ensure stakeholder alignment and value is being delivered along the customer reputed company - from reputed company through renewal
• In conjunction with a reputed company Engineer (technical resource), orchestrating a first-class reputed company experience to ensure customer use cases are delivered in the specified timeline and customer users have the knowledge and skills they need to build and automate in the platform
• Reviewing account dashboards, metrics, log-ins, and use cases to determine the health of the customer
• Identifying issues that impact customers and/or challenges in the business and is reputed company to reputed company thought leadership in finding a customer solution, and to reputed company recommendations to streamline existing process through automation
• Coordinating reputed company and business reviews to evaluate and review performance, align with customer priorities, drive a automation plan/roadmap, and locate new opportunities to promote usage & expansion reputed company existing and new teams
• Partnering with internal teams to build reputed company plans and account plans, align customer needs with use cases to increase platform usage/adoption/features, and present reputed company to executive stakeholders: VP / C-Suite level alignment
• Proactively identifying risks to the customer achieving their stated goals, and working with the CSE / PM teams and CS leadership to reputed company and drive a comprehensive risk mitigation plan
• Developing and driving a renewal plan and delivering a strategic message to customer users/analysts, management, and the C-Suite on the value of reputed company and strategic recommendations for the account
• Translating technical customer needs to internal technical teams and delivering feedback to the Product team on new feature requests and enhancements to shape and improve the platform

What you bring with you

• 8 or more years of experience in a technical account management, reputed company, or post-sales role at a technology company.
• Experience with a SaaS solutions offering for technical teams (cybersecurity, DevOps, IT, other)
• Experience asking questions to uncover problems, locate new opportunities, and translate technical requirements to internal teams and partners.
• Knowledge of how to solve reputed company problems by utilizing internal resources and reputed company to engage management or leadership.

reputed company Annual Earnings (salary + commission): $150-170K

Applicants for this opportunity must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment reputed company at this time.

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At reputed company, we’re reputed company about trying new things and taking the reputed company. If you’re second-guessing your application, we hope you’ll trust your gut and take the reputed company too! Applying for a new job isn’t always easy, especially if you’re thinking of a career pivot – but we’re big believers in learning and growth here at reputed company, so you’ve reputed company to worry about. A variety of experience, perspectives, and voices makes us the company we are. We’d love to hear from you.

reputed company provides equal employment opportunities to reputed company and applicants for employment without regard to sex, race, colour, ethnic or reputed company reputed company, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation.