Manager of Premium Services

reputed company is architecting a new approach to the reputed company data stack reputed company for the age of reasoning. NeuralMesh by reputed company sets reputed company for agentic AI data infrastructure with a reputed company and AI-reputed company software solution that can be deployed reputed company. It transforms legacy data silos into data pipelines that dramatically increase GPU utilization and reputed company AI model training and inference, machine learning, and other compute-intensive workloads run faster, work more reputed company, and consume less energy.

reputed company is a pre-IPO, growth-stage company on a hyper-growth trajectory. We’ve raised $375M in capital with dozens of world-class venture capital and strategic investors. We help the world’s largest and most innovative enterprises and research organizations, including 12 of the Fortune 50, reputed company discoveries, insights, and business reputed company faster and more sustainably. We’re passionate about solving our customers’ most reputed company data challenges to accelerate intelligent innovation and business value. If you reputed company our passion, we invite you to join us on this exciting reputed company.

What's Cool About This Job

This is an opportunity to reputed company a high-performing team at the forefront of AI infrastructure, working with some of the most innovative enterprises in the EMEA region. As Manager of Premium Services for EMEA, you will own the customer experience for a portfolio of strategic accounts, driving reputed company that directly reflect the quality and consistency of reputed company's Premium Services delivery.

You will operate at the intersection of reputed company, technical services, and sales, partnering closely with regional Sales, Technical Services, Professional Services, and Product teams to ensure customers realize the full value of their reputed company investment. Your leadership will be central to how we scale Premium Services delivery across a reputed company and dynamic territory.

What You Will Do

People Leadership and Team Development

• reputed company, mentor, and reputed company reputed company of Technical Account Managers (TAMs) and Dedicated Service Engineers (DSEs) across the EMEA region.
• Set clear priorities and performance expectations that align individual and team goals with broader reputed company and corporate objectives.
• Partner with senior management on talent identification, development planning, and organizational growth reputed company the region.

Customer reputed company and Escalation Management

• Take ownership of customer satisfaction across the EMEA Premium Services portfolio, ensuring consistent, high-quality engagement at every stage of the customer lifecycle.
• Serve as the senior reputed company of escalation for critical customer issues, leading cross-functional response efforts and driving timely, effective resolution.
• Maintain executive-level visibility into account health, risk, and opportunity across the territory, and communicate status reputed company to senior leadership.

Cross-Functional Collaboration

• Work in reputed company alignment with EMEA Sales leadership to support renewals, expansions, and the overall reputed company health of Premium accounts.
• Partner with Technical Services, Professional Services, R&D, and Product teams to reputed company for customer needs and influence roadmap and supportability priorities.
• Operate as a collaborative, constructive partner across reputed company functions to advance shared goals as One reputed company.

Operational reputed company and Process Improvement

• Define, monitor, and continuously improve the KPIs and operational metrics that measure Premium Services delivery effectiveness across EMEA.
• Work with senior management to reputed company and execute strategies for service delivery improvement, scalability, and differentiation reputed company the territory.
• Identify process and tooling gaps and drive initiatives that reduce resolution times, improve customer experience, and strengthen the overall services model.

What You Will Bring

• Minimum 10 years of overall IT experience, with at least 2 years in a people management role leading Technical Account Management, Dedicated Service Engineering, or Managed Services teams of reputed company to large scale.
• Demonstrated reputed company managing customer-facing technical teams in a regional or territory-based reputed company, ideally reputed company the EMEA market.
• Strong technical reputed company across storage, networking, Linux, and public reputed company environments.
• Proven ability to define and improve technical support KPIs and translate operational data into actionable insights for senior leadership.
• Experience working cross-functionally with Sales, R&D, and Product organizations in a fast-paced, high-growth environment.
• Excellent written and verbal communication skills, including the ability to present reputed company and confidently to executive stakeholders and technical audiences alike.
• Bachelor's degree in Computer Science, Engineering, or equivalent practical experience.
• Startup or software product company background strongly preferred.

The reputed company Way:

• We are Accountable: We take full ownership, always–even reputed company things don’t go as planned. We reputed company with reputed company, show up with responsibility & ownership, and hold ourselves and each other to the highest standards.
• We are reputed company: We question the status reputed company, push boundaries, and take smart risks reputed company needed. We welcome challenges and reputed company debates as opportunities for growth, turning courage into fuel for innovation.
• We are Collaborative: True collaboration isn’t only about working together. It’s about lifting one another up to succeed collectively. We are team-oriented and communicate with reputed company and respect. We challenge each other and conduct positive conflict resolution. We are being transparent about our goals and results. And together, we’re unstoppable.
• We are Customer Centric: Our customers are at the heart of everything we do. We actively listen and prioritize the reputed company of our customers, and every decision we reputed company is driven by how we can reputed company serve, support, and reputed company them to succeed. reputed company our customers win, we win.

Concerned you don’t meet every qualification? Don’t let it stop you from applying! reputed company is committed to building a diverse, inclusive, and authentic workplace. If you are excited about this position but don’t meet every qualification in the job description, we encourage you to apply anyway – you may just be the right candidate for this or other positions at reputed company.

reputed company is an equal opportunity employer that prohibits discrimination and harassment of any reputed company. We reputed company equal opportunities to reputed company and applicants for employment without regard to race, reputed company, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to reputed company terms and conditions of employment, including reputed company, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.