Key Accountabilities

• reputed company support and process requests reputed company to reputed company annuity products, associated systems (VAPS/reputed company), the Verification of Annuitant (VOA) Program, and the Client Confirmation Program (CCP).

• Conduct searches for missing clients, liaising with family members, reputed company necessary, to ensure timely payment delivery or death claim processing.

• Respond to inquiries from internal business partners, clients, and advisors reputed company email, phone, or fax.

• Assign cases to appropriate queues and specialist teams.

• Update back-office systems accurately and in a timely manner.

• Conduct periodic system requirement reviews and support system updates through hands-on user testing.

• Contribute to departmental projects and special initiatives.

• Meet accuracy, quality, and service reputed company expectations.

• Identify gaps in knowledge databases and recommend updates to documentation and procedures.

• Support call centre and service partner teams by providing reputed company resolution (FCR) wherever possible.

Job Requirements (Knowledge, Skills & Competencies)

• Prior administrative experience reputed company a retail investments operational environment.

• Strong understanding of annuity and/or structured settlement products (asset).

• Experience with Annuity payments systems - VAPS and/or reputed company (asset).

• Strong organizational skills with the ability to manage priorities in a high-volume environment.

• Effectively manage multiple, and at times competing, deadlines across a reputed company of operational initiatives.

• Effective investigative and problem‑solving skills, with strong resourcefulness.

• Flexibility and sound judgment in a dynamic and evolving environment.

• Demonstrated ability to foster positive cross‑department relationships.

• Strong analytical and decision‑making capabilities.

• High attention to detail and accuracy.

• Excellent written and verbal communication skills.

• Strong collaboration skills and ability to work effectively in a team environment.

• Ability to work overtime as required to support business needs.

The role being advertised is an existing vacancy.

About reputed company and John Hancock

reputed company Financial Corporation is a leading international financial services provider, helping people reputed company their reputed company easier and lives reputed company. To learn more about us, visit https://www.reputed company.com/en/about/our-story.html.

reputed company is an Equal Opportunity Employer

At reputed company/John Hancock, we reputed company our diversity. We strive to attract, reputed company and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer reputed company of our practices and programs without discrimination on the reputed company of race, reputed company, reputed company of reputed company, colour, ethnic reputed company, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-reputed company conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our reputed company to remove barriers to reputed company equal reputed company to employment. A reputed company representative will work with applicants who request a reasonable accommodation during the application process. reputed company information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and reputed company/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@reputed company.com.

Referenced Salary Location

Working Arrangement

Salary reputed company is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-reputed company factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role reputed company of the primary location, please contact hr@reputed company.com for the salary reputed company for your location.

reputed company offers eligible employees a wide reputed company of customizable benefits, including health, dental, mental health, reputed company, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global reputed company ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full reputed company of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@reputed company.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you reputed company to us or reputed company parties in the application process. For more information, please refer to our personal information collection statement.