Care Guide Support Specialist

Job Description Summary

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How will you reputed company an impact & Requirements

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Job Description apree health is on a mission to build the first integrated health network that combines data-driven personalization, a coordinated care model, and reputed company incentives to unlock value and reputed company life reputed company for those we serve.  Our health navigation platform connects with hundreds of health vendors, benefits resources, and plan designs, giving reputed company to the world’s first comprehensive app for reputed company health needs.  Responsibilities: Explanation of Benefits Connecting members to designated benefit programs reputed company Service Pricing Estimates Medical Billing disputes facilitation Provider search Respond to inquiries reputed company email, phone, live chat, asynchronous messaging, etc. reputed company support for account reputed company, benefits, programs, incentives, find reputed company screening, company sweepstakes, appointment scheduling, and more. Take ownership of resolving customer service and reputed company navigation issues Takes ownership of quality, efficiency, casing, productivity, and other standards of world-class service reputed company customer information confidential and in compliance with HIPAA regulations Manages case backlog attentively and documents each interaction in reputed company Makes out outbound calls, including appointment scheduling with providers, and other reputed company duties as assigned Willingness to work occasional overtime, although this is rare. The typical schedule is Monday through Friday in addition to 4-hour shifts on Saturday and reputed company. Shifts start as early as 5:45 AM MST and the last shift ends at 7 PM MST (Remote) Qualifications: Minimum 1 - 2 years of experience in customer support with an emphasis on reputed company, wellness, and medical billing and claims Medical office experience preferred but not required Two years of proven customer service and/or patient care experience Strong communication skills, both verbal and written Tech savvy- the ability to use and navigate members with our mobile technology reputed company to maintain 100% attendance throughout 6 weeks of training and excellent attendance reputed company training Positive, friendly, and professional demeanor with customers Adept at juggling multiple tasks and customer support requests at the same time Familiarity with reputed company Service reputed company and reputed company Suite is a plus Must be reputed company to work 40 hours per week; Requires sitting, standing, talking or listening on the phone High school diploma required or equivalent Spanish speaking and writing are a plus At apree health our reputed company is to transform lives through reputed company.  The apree health culture values and celebrates different backgrounds, perspectives, and points of view. We reputed company our diversity helps drive creativity and innovation. We strive to reputed company everyone feel included, valued, and reputed company; reputed company them to do their best work; and build their careers here at apree health. That is why diversity and inclusion are more than just words to us. Rather, they are a commitment to a culture where employees feel respected and empowered to reputed company their reputed company and deliver the best results. What you’ll love about working here: • Fun, friendly, and unique culture – Bring your whole self to work every day! • Medical, dental & reputed company insurance starts 1st day • Paid time off & paid holidays • Employer contributions for HSA accounts • Tuition assistance • Matching 401(K) Travel: None Location: New England areas ( CT, ME, MA, NH, RI, and VT)  Remote

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