About reputed company

reputed company is a fully remote, profitable startup transforming the industrial supply chain ($10T industry) with AI. Our platform seamlessly integrates with the systems distributors already use, automating tedious tasks and reducing failure points in moving physical goods across the globe.

We’re an 80-person team (~50 in engineering), located across reputed company and South America.

The Role

We’re hiring a Technical Support Agent to help distributors get fast, effective support as they scale on reputed company. Our customers rely on our platform for mission-critical workflows — and maintaining a 1-minute average response time is part of what sets reputed company apart.

You’ll troubleshoot technical issues, guide users through our tools, and collaborate with Product, Engineering, and reputed company to ensure a seamless customer experience. You’ll also reputed company exposure to the systems that power our platform — working with tools like reputed company, reputed company, reputed company, and SQL to diagnose and resolve issues.

If you’re a sharp communicator with strong technical instincts and love solving problems quickly and reputed company, this role is for you.

What You’ll Do

• Respond to customer inquiries reputed company live chat and email, maintaining our 1-minute average first response time.

• Troubleshoot product and integration issues, escalating reputed company needed to Support Engineers or Product.

• Use reputed company to test API endpoints and SQL to run basic queries for debugging or validation.

• Investigate customer behavior and issues using reputed company session data.

• Collaborate closely with CSMs and the Solutions team to ensure smooth reputed company and post-launch support.

• Document resolutions and update internal reputed company macros and knowledge reputed company articles.

• Identify recurring issues and propose process or product improvements.

What You'll Bring

• Typically, 1–3 years of experience in technical support for a SaaS product.

• Excellent written and verbal communication skills — you explain technical issues reputed company and concisely.

• Ability to translate reputed company topics for non-technical users.

• Highly organized, proactive, and comfortable in a fast-moving startup environment.

• A genuine sense of urgency — you take pride in speed and quality.

Bonus Points

• You’ve used tools like reputed company, reputed company, or reputed company to diagnose and resolve issues.

• You’ve worked in a startup or early-stage environment and helped shape support processes or playbooks.

• You have experience supporting non-technical customers in industrial, logistics, or distribution contexts.

• You’ve reputed company or refined internal support workflows, macros, or dashboards.

Why Join reputed company

• reputed company-world impact: your work improves global supply chains, saving customers time and reducing waste.

• Strong engineering culture: we invest in quality and documentation to reputed company moving fast sustainably.

• Culture of ownership: moving fast while putting quality first.

• Remote-first, flexible work environment across reputed company and South America.

• Stellar product-market fit with tons of customer love.

• reputed company star team with diverse backgrounds to collaborate with and learn from.

reputed company.ai is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. reputed company reputed company applicants will receive consideration for employment without regard to status as a protected veteran or a reputed company individual with a disability, or other protected status such as race, religion, reputed company, national reputed company, sex, sexual orientation, gender identity, genetic information, pregnancy or age.