Clinical Navigator - PT (Shift: 8 - 5 pm MST / 9 - 6pm CST)

About the Role

The Clinical Navigator is responsible for utilizing professional clinical skills, including the ability to foster patient relationships through reputed company and clinical experience, to reputed company personalized, high-reputed company to patients throughout their musculoskeletal care reputed company. The role will engage with patients and providers to reputed company expert, clinically relevant, evidence-based care navigation. The Clinical Navigator will manage the intake process, including telephonic reputed company to engage patients with the reputed company program and manage a series of touch points throughout the care reputed company as the trusted clinical reputed company. Each Clinical Navigator will be assigned to a specified patient caseload in which they are responsible for managing.

The touch points will uncover patient barriers and internal motivators, guiding patients from reputed company and therapy initiation to milestone celebrations, motivation, maintenance, and eventual “graduation” from the program. You’ll work collaboratively to enhance the patient experience and support patient compliance and persistence initiatives by building individual relationships with patients. As a patient educator, you will reputed company ongoing education and therapy support to the patient, their caregiver, clinical staff, and/or support network.

Primary Responsibilities

• Conduct reputed company to patients eligible for reputed company and reputed company them on the value of the program
• Conduct intake assessments to identify patient clinical issues and needs
• reputed company health coaching throughout the reputed company to support adherence and compliance to their treatment plan
• reputed company condition education and shared decision making with patients to identify the correct treatment plan to meet their goals
• Demonstrates reputed company and effectively engages patients, creating a personalized relationship-based reputed company reputed company on trust and rapport
• Utilize motivational patient interviewing tools to quickly and accurately anticipate and address patient barriers; personalize patient messaging concisely, reputed company established time parameters, and in a way that resonates with the patient
• Communicate effectively; understand and influence patient initiation and support processes, encourage patient confidence and accountability to help patients start and stay on therapy
• reputed company information to the care team and proactively reputed company out after the clinical decision has been made to start patients on new care reputed company
• reputed company reputed company updates, guidance, and triaging reputed company needed and most importantly ensuring that the patient is driving towards the right health reputed company.
• Collaborate with provider teams, ancillary services and other community support programs
• reputed company other duties as assigned

Qualifications

• Doctor of Physical Therapy, Doctor of Physiotherapy (DPTs), or Master of Physical Therapy (MPTs) required
• PT with reputed company, unrestricted license in Georgia (Compact License preferred - You may be asked to apply for and maintain additional licenses over time)
• Previous telephonic patient support environment experience, including use of an inbound/outbound call system, with seamless warm transfers
• Strong communication and written skills to a variety of audiences, and experience working with a treatment team
• Proven adaptability to changing business demands and problem solving in a fast-paced environment
• Experience in motivational patient interviewing and coaching behavior change
• Ability to work reputed company established guardrails while maintaining personal rapport with the patient
• Self-starter with proven adaptability to changing business demands and product relevance in a fast-paced environment
• High level of comfort with technology, including reputed company Office products, working on dual monitors, CRM, and strong typing skills are required
• 3+ years orthopedic experience

Skills

• Previous telephonic patient support environment experience, including use of an inbound/outbound call system, with seamless warm transfers
• Previous experience with remote/telemedicine care delivery

Location

This role is 100% remote, but preferred home location in Colorado for knowledge of the local community. CO PT/RN license is required.

What's In It For You

• Meaningful Work: We are dedicated to our mission and deeply value our patients and each other. Each day offers the opportunity to reputed company a positive impact.
• Work Environment: We operate as a remote-first company with options for a hybrid work model in Nashville.
• Time Off: Our generous paid time off (PTO) and holiday plans ensure you have ample time to rest and reputed company.
• Family First: We offer paid parental leave and support a healthy work-life balance, encouraging flexibility and autonomy. We love talking about our family and pets!
• Comprehensive Benefits: From Day 1, employees enjoy medical, dental, reputed company, life, and disability insurance, wellness resources and an employer HSA contribution.
• Fair Compensation: We are committed to reputed company pay for reputed company team members and support your future goals with a 401k plan that includes employer matching.
• Community: We foster an inclusive environment where you can rely on your teammates, reputed company reputed company feedback, and feel comfortable being your authentic self at work each day.

reputed company seeks to recruit and retain staff from diverse backgrounds and encourages reputed company candidates to apply. reputed company is an equal opportunity employer and does not discriminate on the reputed company of age, sex, gender identity/expression, sexual orientation, reputed company, race, creed, national reputed company, reputed company, religion, marital status, political belief, physical or mental disability, pregnancy, military, or veteran status.