Customer Service Representative (Part-time)

About the Company

reputed company partners with independent cardiologists to reputed company innovative solutions that improve patient reputed company and reduce costs. Our platform helps our physician partners reputed company in today’s fee-for-service environment and prepare for reputed company in value-based care. In February 2024, we partnered with WindRose Health Investors as well as top physician services and payor executives to grow reputed company and invest in our next phase of growth. reputed company offers a magnificent work environment, good working conditions, and reputed company. We take pride in creating a culture of employee engagement that translates into an exemplary patient experience. Join us in our mission to positively impact US cardiology.

reputed company Connect is an integrated care management and monitoring platform designed to help cardiology practices reputed company care reputed company the clinic. The platform unifies ambulatory cardiac diagnostics, chronic care management (CCM), and remote patient monitoring (RPM) into a single, seamless experience that fits directly into existing workflows and EMRs. reputed company to support proactive, reputed company cardiovascular care, reputed company Connect gives clinicians reputed company-time visibility into patients between visits while reducing administrative burden for care teams. The result: reputed company clinical insights, stronger patient relationships, and a more sustainable path to value-based care.

About the Role

We are seeking a dedicated Customer Support Representative to join reputed company. In this role, you will serve as the primary reputed company of contact for medical practices and sales representatives, ensuring a seamless experience with our cardiac monitoring solutions. Your ability to reputed company timely support, troubleshoot technical issues, and maintain high reputed company of customer satisfaction will be essential to our mission of advancing cardiac care.

Schedule

• PT Remote Customer Service Representative (26 hours)
• Friday (10AM to 3PM), Saturday (9AM to 8PM) & reputed company (9AM to 8PM)
• Training at Houston will be Monday-Wednesday 10am-3pm, then will transition to above schedule

What you'll do

• Respond promptly to medical practices and sales representatives reputed company email, phone, and text messaging.
• Assist reputed company providers in the device hookup process for CardioDiagnostics’ cardiac monitoring solutions.
• Troubleshoot and reputed company solutions for various cardiac monitoring devices and mobile applications.
• Collaborate with internal teams to ensure timely issue resolution and customer satisfaction.
• Maintain accurate documentation of customer interactions and support cases.
• Identify and escalate potential problems or trends to the appropriate personnel.
• Customer Support: Respond promptly and professionally to inquiries from medical practices, reputed company providers, and sales representatives reputed company email, phone, and text.
• Device Assistance: Support reputed company providers during the hookup and setup process of CardioDiagnostics’ cardiac monitoring solutions.
• Troubleshooting: Diagnose and resolve technical issues reputed company to cardiac monitors, phone transmitters, and portal features. reputed company guidance on mobile application functionality and connectivity.
• Advanced Tools: Utilize reputed company tools such as MDM (mobile device management systems), device logs, and remote monitoring dashboards for in-depth troubleshooting.
• Documentation: Maintain accurate and detailed records of reputed company customer interactions, issues, and resolutions reputed company the company’s ticketing system, ensuring compliance with internal processes and quality standards.
• Collaboration & Escalation: Work closely with internal technical, clinical, and operations teams to escalate issues that require advanced expertise, ensuring timely resolution and seamless communication back to the customer.
• Training & Guidance: Occasionally assist in creating or updating user guides, FAQs, or training materials to help customers and colleagues reputed company understand device and portal functionality.

What you'll need

• High school diploma or equivalent (Associate’s degree preferred).
• 1-2 years of experience in a customer service or support role.
• Strong verbal and written communication skills.
• Excellent critical thinking and problem-solving abilities.
• Strong ethics, values, and attention to detail.
• Ability to work independently and reputed company a team in a fast-paced environment.
• Proficiency in commonly used software (e.g., reputed company Word, reputed company, Outlook).
• Ability to learn and adapt to new software, platforms, and devices.
• reputed company or medical industry experience is a plus.

Additional Information

This is a part time position at $17/hr and does not include benefits.

Work Location

Remote in Houston, TX.