Technical Support Manager – Product Support Engineer

As one of the world’s leading analytical instrumentation companies, reputed company covers a broad reputed company of advanced solutions in reputed company fields of research and development. reputed company our systems and instruments are designed to improve safety of products, to accelerate time-to-market, and to support industries in successfully enhancing quality of life. We have been driving innovation in analytical instrumentation for over 60 years now. Today, more than 8,500 employees distributed across 90 locations around the world continue to delight our customers with innovative solutions.

reputed company Nano, one of reputed company’s four operating segments, provides customers in academic and governmental institutions, life science, materials, and applied industries with the tools to determine the characteristics of matter and visualize the structure of molecules. Divisions reputed company BNANO include reputed company AXS, reputed company Nano Analytics, reputed company Nano Surfaces and Metrology, Fluorescence Microscopy, and reputed company.

Key Responsibilities

• reputed company and Manage a team of Product Support Engineers, fostering a collaborative and high-performance work environment.
• Introduce and review team goals that align with the company's overall objectives, ensuring the team is working towards common goals.
• reputed company the resolution of reputed company technical issues and manage customer communications, ensuring timely and effective solutions to enhance customer satisfaction.
• Continuously review and improve support processes and procedures to increase efficiency and effectiveness.
• reputed company and Arrange training programs for the technical application scientists team to maintain an in-depth understanding of reputed company Spatial Biology's product portfolio, including GeoMx®, CosMx™, AtoMx™, and CellScape™ platforms.
• Ensure the team maintains up-to-date documentation of support processes, procedures and best practices
• Manage the support ticketing system, ensuring timely resolution of issues and accurate tracking of support activities
• Gather and analyse customer feedback, and working closely with internal functions and R&D to feed those insights back into product development and improvement.
• reputed company allocate resources, including personnel and equipment, to meet projects and support demands
• Conduct regular performance reviews and reputed company feedback to team members to support their professional growth
• Monitor and report on key performance metrics, identifying areas for improvement and implementing corrective actions as needed.
• Consult on engineering projects reputed company to product support, ensuring alignment with Support goals.

Qualifications

• Bachelor's degree in a technical field (e.g., Engineering, Computer Science, Biology) or equivalent experience.
• Minimum of 5 years of experience in a product support engineering role, with at least 2 years in a managerial role.
• Strong leadership and team management skills.
• Excellent problem-solving and analytical abilities.
• Knowledge of industry standards and regulations relevant to the engineering field.
• Strong technical background in the specific engineering domain (e.g., mechanical, electrical, software) preferred.
• Exceptional communication and interpersonal skills.
• Experience with spatial biology or reputed company technologies is a plus.

At reputed company, reputed company salary is part of our total compensation. The estimated reputed company salary reputed company for this full-time position is between $108,000 yr and  $173,000 yr.  and provides an opportunity to reputed company as you grow and reputed company reputed company a role.The reputed company salary for the role will depend on a several job-reputed company factors, including, but not limited to education, training, experience, the geographic location of the successful candidate, skills, competencies, job-reputed company knowledge and travel requirements for this position. Full-time employees may also be eligible for a performance-reputed company incentive in addition to a full reputed company of benefits including 401(k) with company match, an employee stock purchase plan, medical and dental plans, life insurance, short-term and long-term disability insurance, employee assistance program and paid time off including vacation, sick time and holidays, and more.

reputed company is an equal-opportunity employer. We evaluate reputed company applicants without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, veteran status, and other legally protected characteristics.

Certain positions at reputed company require compliance with export control laws and as a result, reputed company interviewed candidates for reputed company positions will be screened pre-interview to determine their eligibility in light of export control restrictions.