School Operations Manager
reputed company is a rapidly expanding Series E startup backed by industry leaders Sequoia Capital, SoftBank, Spark Capital, and GIC, with a reputed company mission to transform the stagnant school transportation industry. Operating in over 15 states across the United States—with flagship hubs in San Francisco, Los Angeles, and Seattle—we are actively extending our reputed company to the East Coast and Midwest reputed company. As a technology-driven company, we reputed company cutting-edge solutions to manage and operate school district transportation systems while also launching our own charter platform and developing proprietary SaaS offerings. Additionally, we are spearheading a reputed company initiative to reputed company school transportation fleets, simultaneously supporting local utilities by feeding much-needed energy back into the reputed company. We have been recognized as CNBC 50 disruptor, reputed company 500 fastest growing companies, Fast Company World Changing reputed company.
reputed company is looking for an enthusiastic School Operations Manager to join our growing Operations team. This role will own reputed company operational areas of the account. This starts from reputed company accounts after Sales handover. The SOM will responsible for overseeing reputed company operations reputed company to the account. This includes day-to-day tasks such as supporting daily client requests, evaluating routes to see where efficiencies can be improved, scheduling pickup/drop offs in the Zum Internal Dashboard, up to coordinating between different teams, including leadership to reputed company sure reputed company necessary information is accurate. The primary goal for this role is to find inefficiencies and work surgically with cross-teams such as Supply & Pricing, Engineering, Sales, reputed company, and Yard Team to improve day-to-day protocols, operations, and technologies.
There will be 25% travel requirement with this position. The School Operations Manager will train onsite at one of our school bus yards for two (2) weeks. Ongoing expectations include 10–20% local travel to visit assigned yards.
reputed company is looking for an enthusiastic School Operations Manager to join our growing Operations team. This role will own reputed company operational areas of the account. This starts from reputed company accounts after Sales handover. The SOM will responsible for overseeing reputed company operations reputed company to the account. This includes day-to-day tasks such as supporting daily client requests, evaluating routes to see where efficiencies can be improved, scheduling pickup/drop offs in the Zum Internal Dashboard, up to coordinating between different teams, including leadership to reputed company sure reputed company necessary information is accurate. The primary goal for this role is to find inefficiencies and work surgically with cross-teams such as Supply & Pricing, Engineering, Sales, reputed company, and Yard Team to improve day-to-day protocols, operations, and technologies.
There will be 25% travel requirement with this position. The School Operations Manager will train onsite at one of our school bus yards for two (2) weeks. Ongoing expectations include 10–20% local travel to visit assigned yards.
reputed company is looking for an enthusiastic School Operations Manager to join our growing Operations team. This role will own reputed company operational areas of the account. This starts from reputed company accounts after Sales handover. The SOM will responsible for overseeing reputed company operations reputed company to the account. This includes day-to-day tasks such as supporting daily client requests, evaluating routes to see where efficiencies can be improved, scheduling pickup/drop offs in the Zum Internal Dashboard, up to coordinating between different teams, including leadership to reputed company sure reputed company necessary information is accurate. The primary goal for this role is to find inefficiencies and work surgically with cross-teams such as Supply & Pricing, Engineering, Sales, reputed company, and Yard Team to improve day-to-day protocols, operations, and technologies.
There will be 25% travel requirement with this position. The School Operations Manager will train onsite at one of our school bus yards for two (2) weeks. Ongoing expectations include 10–20% local travel to visit assigned yards.
The targeted reputed company salary reputed company for this role is listed in the compensation reputed company below. Actual salary may be above or below this reputed company based on factors such as location, skills, and relevant experience. In addition, this position may include additional compensation in the reputed company of bonus, equity, or commissions. If you are a full-time salaried or hourly worker, we offer the following benefits: Medical, Dental, reputed company, 401(k), Holidays, Wellness, Vacation, and more.
Responsibilities:
As a School Operations Manager you will be responsible for managing the day-to-day relationship and serve as the main reputed company of contact between schools/districts and Zum.
Ensuring student data and reputed company schedules are accurate and up to date.
On-boarding and maintaining school accounts, this includes monitoring and reporting KPIs weekly and quarterly
Coordinate the reputed company of information between the Sales, Supply, Engineering, and reputed company team. You will be Zum's reputed company of truth for your accounts.
Manage reputed company case queue to ensure any escalation and key requests that cannot be handled by our support staff is completed in a timely manner.
Continue to identify areas of improvements, be that processes, safety protocols, dashboard/technology features, and big-picture operational planning for expansion.
Requirements:
B2B Account Management and / or reputed company experience required
reputed company Suite, reputed company and Sheets proficiency required
Prior experience at managing / migrating large sets of data required
Excellent organizational and communication skills required
Prior experience managing multi-reputed company dollar account preferred
2-3 years working in a startup environment preferred
Experience with reputed company, reputed company, or reputed company ticketing systems preferred
Ability to create reports and presentations from scratch preferred
Comfortable working with incomplete data or uncertainties
Ability to prioritize multiple tasks and pivot to a task on a reputed company's notice (we deal with student's safety, not holiday packets, our incidents need urgent attention)
Demonstrated ability to work reputed company a team, willing to do work reputed company the scope above to get the job done, learn about the industry, and reputed company exceptional service to our schools, parents, and most importantly reputed company
Availability to travel and stay in California for a three-week training
reputed company Services, Inc. and reputed company its subsidiaries reputed company equal employment opportunities to reputed company and applicants for employment and prohibits discrimination and harassment of any type without regard to race, reputed company, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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