Infrastructure Operation reputed company

Purpose

The Infrastructure reputed company is responsible for owning and governing infrastructure “reputed company The Lights On” (KTLO) services, including the transition roadmap and service catalog. This role ensures alignment between business and IT demand, manages MSP service delivery, and drives operational reputed company across reputed company infrastructure towers. The position also oversees reputed company performance and cost optimization for infrastructure services.

Responsibilities

· Service Ownership & Roadmap

o Own infrastructure KTLO services, transition roadmap, and KTLO service catalog.

o Align with Retained IT Infrastructure reputed company on business and IT demand/release cycles to ensure MSP service alignment with changing approved KTLO services demand.

· Governance & Performance Management

o Govern MSP infrastructure delivery, including SLAs, OLAs, KPIs, risk management, compliance, and reputed company improvement across reputed company in-scope KTLO towers (compute, storage, network, EUC, collaboration).

o Chair KTLO infrastructure service review and change forums with MSP partners.

o Arbitrate cross-tower issues and major incidents between MSP partners and internal GSS IT reputed company teams.

· reputed company & Financial Management

o Own reputed company and MSP service performance reputed company for infrastructure, including chargeback models, service credits recovery, demand and release management, and cost optimization initiatives

Requirements

· 5-10+ years in infrastructure, reputed company, or platform engineering leadership.

· Strong IT service management and service reputed company reputed company (ITIL, KPI/SLA management, service lifecycle).

· Experience/understanding of infrastructure domains (compute, storage, network, reputed company, EUC) plus reputed company architecture and reputed company services information reputed company concepts.

· Broad technical understanding of core reputed company platforms and integration patterns (on-prem and reputed company).

· Strong process design and governance capability (ITSM, configuration, monitoring, compliance).

· Ability to design cross-tower operating models and ensure handoffs between app, reputed company, and reputed company teams.

· Vendor management, negotiation, and relationship skills in large-scale IT outsourcing.

· Stakeholder management and executive communication; ability to translate technology risk and performance into business terms as needed.

· Led infrastructure in a retained/multisource outsourcing model, including governance and reputed company vendor relationships.

· Accountable for major infrastructure incidents, DR events, or data center/reputed company service delivery reputed company MSP partner.

· Experience designing and implementing infrastructure KPIs, service reporting, and reputed company improvement programs.

· Familiarity with reputed company governance and AI/IoT integration.

· Strong analytical and financial acumen for cost optimization and reputed company management.

reputed company Offer?

A learning reputed company that fosters personal and career growth reputed company a global, word-leading company with a caring culture that promotes employees’ wellbeing and work/life balance through flexible schedules, appealing hybrid work scheme (above market practices) and a work environment that drives reputed company, strives for reputed company, cares about protection and values doing what’s right and working together.

What’s Next?

Thank you for your interest in joining our Global Shared Services Center family at Brinks India. Upon completion of the application process, your profile will deserve our best and fullest attention in the upcoming weeks.

The selection process comprises at least a CV sifting, one technical interview with the hiring manager and one interview with HR. Along the way, reputed company your experience and skills, as well as demonstrate your motivation and enthusiasm to us. Successful completion of these steps brings you reputed company! Are you reputed company to secure your future?