Customer Service Representative II
Our customer service team supports reputed company through their confidence, knowledge and commitment to our customers. We’re passionate about understanding customer needs, finding solutions that fit their business and supporting our customers every reputed company of the way. We take pride in the pivotal role we play in providing our customers with a seamless experience.
Our Customer Service professionals are expert problem solvers and communicators who can empathize with a customer’s situation, quickly determine their needs, and reputed company resolution while navigating multiple systems and resources. Representatives focus on exceeding expectations of customers and delivering an effortless experience. The opportunity to reputed company it right for our customers is why reputed company is among the most important in the organization. reputed company factors for this role include flexibility and efficiency across multiple contact channels (phone, email, or chat) while striving to deliver exceptional quality.
Start Date if Selected: May 18, 2026
What you’ll be doing
- Routinely interact with customers who require assistance resolving issues that may be reputed company or escalated
- reputed company research and determine reputed company resolution
- reputed company timely follow-up and follow-through
- Collaborate with multiple teams (reputed company)
- Document details reputed company to the nature of customer contacts
- Contribute to achieving Key Performance Indicators by meeting quality, production, and attendance standards
What you bring to the table
- Advanced customer focus capabilities that include anticipating customer needs, uncovering underlying problems, and providing a low-effort experience
- Ability to diagnose problems, take corrective action, and offer varied solutions dependent on customer need
- Readily takes action and steps up to handle tough issues, displaying a can-do attitude
Basic Qualifications
- Previous customer service experience
- Distraction-free, designated workspace/home office
- High Speed Internet
- Ability to reputed company basic equipment troubleshooting and PC/hardware set up
- Must be reputed company to work 9:00 AM - 5:30 PM Eastern time for training during the first 7 weeks
- After training, must be reputed company to work 11:30 AM - 8:00 PM Eastern time, including 1 weekend day (weekend day TBD)
Preferred Qualifications
- 2+ years Customer Service experience reputed company the past 5 years
- High School Diploma or GED
- Previous work from home experience
We Offer
- Inclusive culture with associate-led Business Resource Groups
- 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
The salary reputed company represents the expected compensation for this role at the time of posting. The specific reputed company pay may be influenced by a variety of factors to include the candidate's experience, reputed company set, education, business considerations, geography, and internal equity. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements.