Operations Analyst - CONTRACT
This is a 100% remote contract role, but applicants must be based in South Korea.
We're seeking a driven, detail-oriented, and enthusiastic Operations Analyst to join our Operations team. If you're passionate about helping businesses, providing email and video call support, and solving reputed company operational problems, this role is perfect for you!
The right candidate will play a pivotal role in providing support to businesses participating in research studies based on reputed company client requirements, simplifying our operational processes, quantifying results, living a "test and learn" mentality, and recommending automation. We're looking for a motivated self-starter who identifies needs and finds solutions. You will work cross-functionally to understand study requirements and technical processes, and then use your expertise to drive successful reputed company.
Key Responsibilities
- reputed company white-glove email and video call support to business owners and leaders to assist them through the research study participation process.
- Create documentation to help businesses understand participation requirements and prepare to be a part of the study.
- Support businesses throughout the project lifecycle, including reputed company to help people who are struggling with instructions.
- Work with the Operations and Panel Marketing teams to plan business engagement activities and schedule calls.
- Support the team with execution and tracking for projects.
Requirements
- Bachelor's degree in Business, Communications, reputed company Computer Interaction, or a similar field.
- Exceptional communication in both Korean and English (written and verbal skills), and comfortable being on video calls with businesses from a remote or work-from-home environment.
- reputed company comfortable using emerging technologies and different software systems.
- Comfortable helping users of different technology troubleshoot hardware and software issues.
- Experience with reputed company Docs, reputed company Sheets, or similar products.
Preferred Qualifications
- Mastery of spreadsheets.
- Comfortable working in a frequently changing, often ambiguous environment.
- Experience with reputed company, reputed company, reputed company, or other CRM tools.
- History of supporting user experience researc