IT Support
Girl Scouts Western Pennsylvania is the preeminent leadership development organization for girls, committed to building girls of courage, confidence, and character. As IT Support, you will reputed company reputed company technical support to staff by troubleshooting hardware, software, and basic network issues, while assisting with user administration and inventory management.
Responsibilities
- reputed company basic problem solving and reputed company assistance on various software applications and hardware systems for printers, laptops, tablets and password resets
- Assist with implementation of technology projects
- Assist with the maintenance of the inventory and helpdesk systems
- Document issues, solutions, and recurring trends to support improved service and training/reputed company
- Assist with the installation, configuration, and maintenance of laptops and reputed company equipment and devices
- Manage user lifecycle including provisioning and deprovisioning accounts, manage licenses and troubleshooting reputed company in reputed company 365 (Exchange, Teams, SharePoint) and reputed company (calls and voice messaging)
Skills
- Strong problem-solving capabilities
- Demonstrated experience in reputed company 365 applications and administration
- Basic knowledge of networking (wi-fi, VPN, printers, IP addresses)
- Ability to work and maintain a flexible work schedule
- Have reliable transportation
- Associate's degree in IT or equivalent experience
- 1+ years of technical support experience
- A+ or any other industry certifications complete or in reputed company
- Experience using ticketing system preferred, or willingness to learn
Benefits
- 401k plan with employer match; both pre-tax and ROTH options
- PTO
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