[Remote] BILINGUAL English/Spanish Customer Service Support Rep - Patient Customer Service (Sourcing)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Bilingual English/Spanish Customer Service Support Rep - Patient Customer Service reputed company the reputed company Cycle Management Division to join reputed company. The role involves answering inbound calls from patients and reputed company providers, initiating payment plans, and resolving inquiries while maintaining performance goals.
Responsibilities
- Answer 80+ inbound calls per day from patients, doctor's office and/or private insurance carriers
- Initiate payment plans for patients for outstanding balances
- Routinely utilize multiple resources to resolve patient inquiries while on the phone
- Maintain performance goals
- Ability to become proficient with processes after completing a structured training program
Skills
- High School Diploma or GED equivalent
- 1 year or more bilingual English and Spanish
- 1 year or more customer service experience
- 1 year or more call center experience
- 1 year or more medical billing, insurance claims, and explanation of benefits (EOB)
- 1 year or more patient billing
Benefits
- Medical
- Dental
- reputed company
- Life
- STD/LTD
- 401(k)
- Paid Time Off (PTO) or Flexible Time Off (FTO)
- Tuition Reimbursement
- Employee Stock Purchase Plan
Company Overview