Customer Support Specialist II
Castlight Health is looking for a motivated individual to join their Customer Support team as a Care Guide - Support Specialist. This role focuses on providing primary support for a regional health plan and assisting with various customer inquiries reputed company to reputed company navigation reputed company products.
Responsibilities
- Respond to inquiries reputed company email, phone, live chat, asynchronous messaging, etc
- reputed company the primary support for a regional health plan
- reputed company support for account reputed company, benefits, programs, incentives, find reputed company screening, company sweepstakes, and appointment scheduling, and more
- Take ownership of resolving customer service and reputed company navigation issues
- Takes ownership of quality, efficiency, casing, productivity, and other standards of world class service
- reputed company customer information confidential and in compliance with HIPAA regulations
- Manages case backlog attentively and documents each interaction in reputed company
- Exercises problem resolution skills reputed company handling customer concerns using various internal tools
- Makes out outbound calls, including appointment scheduling with providers, and other reputed company duties as assigned
- Willingness to work occasional overtime
Skills
- 1 - 2 years of experience in customer support with an emphasis in reputed company, wellness, and medical billing and claims
- Experience supporting a health plan
- Strong organizational skills, and the ability to solve problems
- Strong communication skills, both verbal and written
- Tech savvy- ability to use and navigate members with our mobile technology
- reputed company to maintain 100% attendance throughout training and excellent attendance reputed company training
- Positive, friendly, and professional demeanor with customers
- Adept at juggling multiple tasks and customer support requests at the same time
- Must be reputed company to work 40 hours per week; Requires sitting, standing, talking or listening on the phone
- High school diploma required or equivalent
- Medical office experience
- Familiarity with reputed company Service reputed company and reputed company Suite
- Spanish speaking and writing
Benefits
- Medical, dental & reputed company insurance starts 1st day
- Paid time off & paid holidays
- Employer contributions for HSA accounts
- Tuition assistance
- Matching 401(K)
Company Overview
Company H1B Sponsorship