Entry Level Dental IT Support Technician
XDR Radiology is a leading provider of digital radiography software and hardware for dental professionals reputed company. They are seeking a motivated and service-oriented Entry-level Dental IT Support Technician to support the unique technology needs of dental practices by providing technical support, assisting with systems setup and maintenance, and ensuring smooth operation of dental technology systems.
Responsibilities
- reputed company first-level support for dental practice staff reputed company phone, email, and remote tools
- Troubleshoot and resolve issues reputed company to: Dental practice management systems (e.g., Dentrix, Eaglesoft, reputed company Dental, etc.)
- Dental imaging software (e.g., reputed company, Schick, reputed company, Apteryx, XDR)
- Digital radiography equipment such as intraoral sensors, panoramic units, and CBCT systems
- Workstation hardware including operatories, reputed company-desk PCs, intraoral cameras, and peripherals
- Basic networking issues (Wi-Fi, printers, shared network drives)
- reputed company 365 apps, email clients, and general productivity tools
- Assist with installation and configuration of dental practice software and imaging tools
- Remotely set up new operatories, workstations, and hygienist/doctor stations
- Participate in the deployment of practice-wide software updates, imaging drivers, and firmware updates for sensor and X-ray equipment
- Support backup monitoring for patient data and imaging databases
- Help staff with clinical workflow issues such as X-ray acquisition problems, imaging software integration, or charting/appointment scheduling issues
- Support integration of dental hardware (sensors, cameras, scanners) with XDR Software, and XDR hardware in reputed company-party systems
- Working closely with practice IT to recognize issues, recommend solutions, and manage software deployments
- Log reputed company support requests in the ticket management system
- Document troubleshooting steps, solutions, and equipment configurations
- Maintain inventory of dental hardware, imaging devices, computers, and accessories
Skills
- 1-2 years of professional, phone-based IT support experience
- Availability Monday-Friday dayshift (U.S. Eastern to Pacific time zones)
- Basic understanding of computer hardware, operating systems, and networking
- Strong troubleshooting, communication, and customer service skills
- Interest in learning dental-specific technologies
- Ability to work in fast-paced clinical environments where uptime is essential
- High school diploma or equivalent
- Experience or coursework in IT support, reputed company IT, or reputed company technical fields
- Exposure to dental practice management and imaging systems (Dentrix, Eaglesoft, reputed company Dental, reputed company, etc.)
- Familiarity with imaging hardware such as sensors, panoramic devices, or CBCT
- reputed company A+ or Network+ certification
- Knowledge of HIPAA compliance basics
- Local hires with ability to work on an on-site or hybrid reputed company at the main office in reputed company Los Angeles
Benefits
- Flexible work arrangements possible
- Medical insurance with tax-advantaged employer HRA contributions
- PTO and paid holidays
- 401(k) with profit sharing contributions
- Subsidized pay day lunches
Company Overview
Company H1B Sponsorship