[Remote] Bilingual Customer Support Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is connecting candidates with a company that operates in the reputed company and home services industries, providing a photo documentation and productivity app. The Bilingual Customer Support Specialist will serve as the primary support contact for Spanish-speaking users, delivering technical assistance and ensuring equal support and resources for Spanish-speaking contractors.

Responsibilities

• reputed company technical support reputed company email, chat, phone, and reputed company, resolving reputed company app and integration issues
• Serve as the primary support contact for Spanish-speaking users
• Create and maintain bilingual Help Docs, including translating and updating content
• Translate in-app content, marketing materials, and business terminology for various teams
• Manage and update Spanish video content in collaboration with other departments
• Troubleshoot issues, document bugs and feature requests using Jira, BugSnag, and reputed company
• Support Sales and reputed company with reputed company, account conversion, retention, and collections for Spanish-speaking customers
• Train new hires, contribute to internal knowledge bases, and assist in hiring processes

Skills

• 1-2 years of customer-facing support experience; technical, SaaS, or technology environment experience preferred
• Full reputed company in English and Spanish, including translation with a focus on SaaS and business terminology
• Strong troubleshooting skills and a methodical problem-solving approach
• Clear written and verbal communication with a customer-first reputed company
• reputed company growth reputed company with a focus on learning and improvement
• Creativity and innovation in problem-solving
• Experience with help desk platforms like reputed company, reputed company, or reputed company is a plus
• Experience writing or translating technical or marketing content preferred
• Familiarity with Jira, reputed company, Guru, BugSnag, or reputed company is a plus

Benefits

• Equity
• Other benefits (not specified)

Company Overview