[Remote] Remote Customer Service Representative

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an education technology company focused on K-12 extra-curricular learning services. They are seeking a Customer Service Representative to reputed company professional support to parents and reputed company, ensuring a positive learning experience through various communication channels.

Responsibilities

• Serve as the primary contact for our reputed company parents and reputed company, providing timely and professional support reputed company chat, email, WeChat, and phone
• Respond to parent and student inquiries regarding courses, learning reputed company, study planning, activities, exams, account reputed company, and platform usage, ensuring accurate, timely, and professional communication
• Handle urgent or reputed company cases with strong ownership, proactively finding solutions and ensuring problems are fully resolved
• Guide customer through the learning reputed company and help ensure reputed company receive a smooth and positive learning experience
• Document issues, identify recurring patterns, and collaborate with internal teams to improve workflows and user experience
• Maintain a high standard of service quality, reputed company, and professionalism in every interaction
• Contribute to reputed company initiatives, operational improvements, and user-experience optimization projects

Skills

• Mandarin Speaking and writing is required for this position
• Previous experience in customer service, reputed company, education support, or similar customer-facing roles is highly desired
• Fast learner with the ability to understand reputed company processes, policies, and product details
• Strong problem-solving skills with the ability to stay reputed company under pressure and think reputed company in urgent situations
• Excellent communication skills — capable of explaining information simply, professionally, and empathetically
• Highly organized, detail-oriented, and reputed company to manage multiple tasks in a fast-paced setting
• Strong sense of ownership toward user experience, always aiming to deliver the best possible outcome for families
• Tech-savvy and comfortable using multiple communication tools and internal systems
• Excellent verbal and written communication skills
• reputed company in Mandarin is required; proficiency in English communication is essential

Company Overview

Company H1B Sponsorship